Docusign reviews

3.6

61% would recommend to a friend

(3,623 total reviews)
avatar

Allan Thygesen

59% approve of CEO

48% positive business outlook

Docusign has an employee rating of 3.6 out of 5 stars, based on 3,623 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Docusign employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

Reviews by job title

4K reviews
2.0
Feb 10, 2024

From Innovation to Desperation: The Decline of a Once Beloved Company...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This was once a place where creativity and dedication were nurtured, where employees felt valued and part of something greater than themselves.

Cons

The appointment of a rookie CEO marked the beginning of a tumultuous era, characterized by a series of misguided decisions that seemed more akin to a high-stakes gamble than strategic leadership. Within the span of 18 months, the company has had three layoffs, each a direct consequence of ill-conceived strategies that failed to address the core issues at hand. The promise of a leaner, more agile organization has instead left DocuSign threadbare and struggling to maintain the quality and innovation that once defined it. Equally disheartening is the role of its Board of Directors, whose detachment from the company's operations and culture is palpable. Their decisions, often made in the echo chamber of the boardroom, reflect a startling lack of understanding of our industry and the people who dedicate their lives to it. Their actions, or at times inaction, have not only jeopardized DocuSign’s financial stability but have also eroded the trust and morale of those who remain. The current senior leadership seems hellbent on undermining the very foundation of the company's image and goodwill. The external narrative being crafted is one of success and forward momentum, a stark contrast to the internal reality of uncertainty and discontent. The disconnect between the public facade and the private turmoil has only served to alienate long-standing partners and customers, who once relied on DocuSign’s integrity and transparency. The executive decisions of late, rather than being uplifting and uniting, have only served to further demoralize an already beleaguered workforce. Initiatives that once would have sparked innovation and collaboration now fall flat, as the overarching sentiment is one of survival rather than growth. The relentless drive for cost-cutting and efficiency, while necessary in moderation, has been pursued with a zeal that disregards the human element essential to DocuSign’s success.

1.0
Mar 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Product is still solid and despite increased competition there is still room for growth.

Cons

I worked at DocuSign for 3+ years under two different CEOs and multiple managers. The company used to be an amazing place to work at for the most part. If I was writing this review a couple years ago, it would merit 5 stars. However, things have gone straight downhill under the new CEO Allan Thygesen and his "leadership" team. The executive team is incompetent and frankly unethical. Benefits are being cut, there's a serious lack of transparency, and many of those who survived the recent lay-offs are starting to look for the exit. I'm very glad for the experience I had at DocuSign, but even more glad I resigned to go elsewhere.

3.0
Jan 6, 2022
Recommend
CEO approval
Business Outlook

Pros

Best product in the eSignature marketplace / excellent for enterprise customers with larger IT, legal and compliance groups. CLM platform has fallen way behind - many niche / category specific players now winning business at lower rates

Cons

DocuSign subscriptions are expensive / most expensive in the market. Most SMB & Mid Market purchase online - as a seller upgrading them to commercial plans is very challenging. It is all on the seller - there is no messaging coming from company about any required upgrade or rules enforcement. Usage compliance is an open ended loophole with many accounts in need of upgrade. Company does not enforce or usage limit T's & C's. SFDC is a mess, not a fun system to learn or work within. BDR Team not performing / over-leverages Outreach to spam large pools of prospects

Viewing 46 - 48 of 3,623 Reviews

Glassdoor has 4,162 Docusign reviews submitted anonymously by Docusign employees. Read employee reviews and ratings on Glassdoor to decide if Docusign is right for you.