Just another large tech company unaware of issues - Account Executive Docusign Employee Review

3.0
Jan 6, 2022
Recommend
CEO approval
Business Outlook

Pros

Best product in the eSignature marketplace / excellent for enterprise customers with larger IT, legal and compliance groups. CLM platform has fallen way behind - many niche / category specific players now winning business at lower rates

Cons

DocuSign subscriptions are expensive / most expensive in the market. Most SMB & Mid Market purchase online - as a seller upgrading them to commercial plans is very challenging. It is all on the seller - there is no messaging coming from company about any required upgrade or rules enforcement. Usage compliance is an open ended loophole with many accounts in need of upgrade. Company does not enforce or usage limit T's & C's. SFDC is a mess, not a fun system to learn or work within. BDR Team not performing / over-leverages Outreach to spam large pools of prospects

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
1w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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