Pros
Best product in the eSignature marketplace / excellent for enterprise customers with larger IT, legal and compliance groups. CLM platform has fallen way behind - many niche / category specific players now winning business at lower rates
Cons
DocuSign subscriptions are expensive / most expensive in the market. Most SMB & Mid Market purchase online - as a seller upgrading them to commercial plans is very challenging. It is all on the seller - there is no messaging coming from company about any required upgrade or rules enforcement. Usage compliance is an open ended loophole with many accounts in need of upgrade. Company does not enforce or usage limit T's & C's. SFDC is a mess, not a fun system to learn or work within. BDR Team not performing / over-leverages Outreach to spam large pools of prospects