Docusign reviews

Not sure where to start here, there are too many to list. Firstly the company is extremely money hungry and this flows down from top level leadership and can be seen throughout the entire organisation. Customer support is atrocious both internally and externally, sales managers act like they are selling in a pyramid scheme from the 90s! By putting huge pressure on individuals to achieve their target at all costs, putting customers, work life balance, and teamwork last. If you have a bad month you’ll be threatened with a performance plan, hr will also bully employees on behalf of managers who are frustrated from loosing a few dollars because you needed to take a day or two off for a weekend away. Huge drinking culture, you are outed if you are not joining them. The only people that do and have done well here are personally connected with senior managers. They bend the rules and promote the people they hang out with on weekends, as opposed to people with years of relevant experience. This has happened time and time again and as a result everyone is leaving, if they haven’t already left. Worst diversity I’ve ever seen anywhere. Everyone who works at this company is from the northern beaches or the eastern suburbs. The docuship has long sailed and now capsized entirely, If you aren’t put off by what you have just read, the targets are impossible to hit and pay is well below industry average. The only good thing about working at the company was the trip to Seattle (mind you the training was pretty boring) but didn’t mind the free holiday! By the way they don’t even do it anymore!

Hyper growth has lead to plummeting eSat scores and rising attrition in the sales org. It's very hard to keep the magic in a company from pre-IPO to post. DocuSign managed to do this for about 2 years but has finally turned the corner to become just another tech company chasing $'s. It's no longer about the happiness of the employees let alone the individuals doing, "the work of your life." A mid-year change in go-to-market strategy has caused a huge rift between Renewal Management and Sales orgs. The main cause is that both teams are directly incentivized against one another. Depending upon which vertical you're in, you can expect around 15% of team to quota. Miserable numbers compared to years past. The DocuSign response has been throw as much change as possible, as quickly as possible to the problem (s) in hopes that something will stick. This 'fail fast' method works well at Amazon, it has not worked well at DocuSign. If you come in as an upmarket AE, expect to be doing your own account management and now your own pipeline generation. The MDR org is routinely turned over to either fill new AE roles because of the attrition or they get burnt out and move companies. The RM org will most likely not be around after this FY finishes. If you're interviewing upmarket, please ask as many questions as possible to the hiring manager. Ask the team % to quota, ask how many MDRs an AE has gone through the previous FY, ask how much pipeline is expected to be generated by the AEs, ask how many hours a week are spent on non-mrr generating activities, etc.