Lightspeed reviews

Going downhill fast. Laid off 300 people yet goals haven’t changed. The rest of us are forced to pick up the slack. Surveys sent out over the past two years consistently show that at least 80% of employees prefer remote work but we’re being forced back into the office because they CEO decided to sink millions into office renovations despite feedback. Overall culture and moral has diminished significantly since the current CEO took over. Total compensation is well below market for individual contributors.

-Lack of direction and communication from C-levels, often the day-to-day feels leaderless where decision making and delegation is lacking. -Not enough support from middle management, this may be due to too few managers for teams, as past managers/leads who left have not has their roles filled and instead teams combined under existing managers -Poor development, issues affecting existing clients remain unaddressed with a focus on new acquisitions instead -The Lightspeed ecosystem has become very complicated, support agents are expected to have an extensive familiarity with a large array of functions, systems, integrations, and platforms, these expectations often border on unreasonable -Turnover has been an issue among key teams -Very little opportunity for career growth - this may be a decent first job but move on quickly if you are looking to move in your career -Poor training, after a short training period, the attitude is "sink or swim" but few will notice if you are sinking -Everyone appears to be overworked and the company line in recent years has been "do more with less" -Over time, the perks for employees have diminished while the workload and stressload has dramatically increased