Going downhill - Anonymous employee Lightspeed Employee Review

2.0
Mar 5, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great co-workers (in my department at least), interesting product and industries we serve.

Cons

Going downhill fast. Laid off 300 people yet goals haven’t changed. The rest of us are forced to pick up the slack. Surveys sent out over the past two years consistently show that at least 80% of employees prefer remote work but we’re being forced back into the office because they CEO decided to sink millions into office renovations despite feedback. Overall culture and moral has diminished significantly since the current CEO took over. Total compensation is well below market for individual contributors.

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Lightspeed Response
3y
Hi, thank you for taking the time to write here on Glassdoor. The feelings you describe are absolutely not what we’re aiming for as an employee experience. It’s true that in one recent pulse survey, 69% of respondents couldn’t see the value in returning to work for multiple days per week, so we baked a lot of flexibility into our hybrid return to office program as a great way to connect to more of our great co-workers and Lightspeed culture. We have a confidential email address where we’d welcome discussing your points further: people@lightspeedhq.com if you can write to us there. Alternatively we strongly encourage you to reach out to your People Business Partner to set up some time to talk.

Explore other reviews about Lightspeed

5.0
Nov 25, 2024
Recommend
CEO approval
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Pros

nice atmosphere and understanding people

Cons

Very hard for people who dont communicate

3.0
Nov 10, 2025
Recommend
CEO approval
Business Outlook

Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Lightspeed Response
5mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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