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      Lightspeed

      Engaged Employer

      Lightspeed reviews

      3.5

      60% would recommend to a friend

      (1,071 total reviews)
      avatar

      Dax Dasilva

      75% approve of CEO

      49% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.6

      Compensation and benefits

      3.3

      Career opportunities

      3.1

      Senior management

      Lightspeed has an employee rating of 3.5 out of 5 stars, based on 1,071 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Mar 10, 2024

      Unfortunately it's all about quantity over quality

      Tech support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Kitchen, Good product. Great international clientele. Other departments may be good.

      Cons

      Tech support is all about closing as many tickets as quickly as possible without regard for quality and resolutions. The employees who cared the least about clients and were good at feigning ignorance and getting their calls hung up quickly (which would only result in the clients not actually having their issues resolved and having to call back) were those who were praised the most and given the bonuses and promotions..

      avatar
      Lightspeed Response
      2y
      Hi, thanks for your review and the impact you made during your time at Lightspeed. We are pleased to hear that you felt we had a strong product and global client base and found collaborating across other departments to be good. With regards to customer service and tickets, this is a concern, one which we will look into. If there is any further information or detail you’d like to provide, we encourage you to reach out to our confidential email, people@lightspeedhq.com. Thanks again
      1.0
      Dec 29, 2023

      All Flash, No Substance!

      Sales director
      Recommend
      CEO approval
      Business Outlook

      Pros

      #1 reason to work at this place was the people - this unfortunately used to be a positive thing. Benefits and if you actually work in office, Montreal office is one of a kind! Barista, lunches, and parties!

      Cons

      Corporate vibes, targets, numbers, sales, sales, sales, and more sales. Company talks about being "customer centric" but is the furthest thing from it. Company is run by a select few - you become a puppet they want you to become or you can look for something else as career advancement vanishes through the varying HR excuses.

      avatar
      Lightspeed Response
      2y
      Hi, thanks for your review and for the contributions you made during your six years with us. Your feedback is concerning - we strive to ensure our people have a positive employee experience. If you are open to it we’d like to understand the details behind what you’ve said here if you could reach out to our confidential email, people@lightspeedhq.com to give us specific feedback. It goes without saying we wish you all the best in your future endeavours!
      2.0
      Aug 30, 2023

      Restructuring, managers who have no idea how to lead

      Outbound business development representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      nice WFH option for part of the week great benefits

      Cons

      The actual job itself is difficult and draining and only made acceptable with a good manager - too bad they got rid of the only one who was actually positive and encouraging! Tech bros clearly get ahead here. They're arrogant and dismissive and the pay does not equate to the level of tomfoolery you have to put up with.

      avatar
      Lightspeed Response
      2y
      Hi, thanks for taking the time to review. And thank you for your contributions to Lightspeed while you were with us. If you wish to share any specific feedback about the experience you describe—which is an experience we absolute don't want for our employees—you are most welcome to write to our confidential email: people@lightspeedhq.com with some details. We read all feedback here carefully and want to thank you for sharing this with us.
      Viewing 106 - 108 of 1,071 Reviews
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      ReviewsLightspeed reviews

      Glassdoor has 1,207 Lightspeed reviews submitted anonymously by Lightspeed employees. Read employee reviews and ratings on Glassdoor to decide if Lightspeed is right for you.