Lightspeed reviews

3.5

60% would recommend to a friend

(1,071 total reviews)
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Dax Dasilva

75% approve of CEO

49% positive business outlook

Lightspeed has an employee rating of 3.5 out of 5 stars, based on 1,071 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Feb 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Good benefits Nice people to work with Potential for growth

Cons

The current CEO (JP) is dictating his decisions to the whole company without considering employees needs or requests! He always talks about data driven decision making but he doesn't care about data at all! They are making all employees to go to the office although more than 70 % of employees have said they don't see values in going into the office! He always talks and acts like a sales person working in a local small start up while Lightspeed is now an international medium sized company! The whole company culture is changing (not in a good way) since JP has become the CEO! The organization is also changing all the time in a way that projects keep changing all the time and you don't get to finish a project!

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Lightspeed Response
3y
Hi, thank you for your contributions to Lightspeed when you were with the company! We have a confidential email address where we’d welcome discussing your points further: people@lightspeedhq.com if you can write to us there. Like many companies, Lightspeed has a return to office program. We’ve baked in a lot of flexibility into our model and are listening to every individual’s situation to make it work for them. Thank you for taking the time to review.
1.0
Nov 29, 2022
Recommend
CEO approval
Business Outlook

Pros

None any. See advice to management section.

Cons

I worked as part of the an acquisition and the company seemed to have closed it boundaries on its policies towards the subsidiary companies and lets them operate on their own. Very high turnover of employees in the recent past. The company has invested a lot in terms of hiring but has gone wasted with employees leaving the company mainly due to ethical issues. 2 out of 3 senior engineers in my team have left the company within a year - What does this tell you? I witnessed senior management harassing employees during their notice period criticizing their work and deadlines publicly in front of 40 other team members. This was escalated to HR but the action taken was no less than advise was given to teams to take conversations professionally. I also witnessed senior management publicly yelling at folks if they are late at meetings. This is no longer a professional work environment and the company has taken zero actions towards fixing it. Some folks in senior management are clearly a bully who takes advantage of power and has been misusing it. Technical leadership is a joke that the company should take hiring seriously to run engineering teams.

1.0
May 20, 2022
Recommend
CEO approval
Business Outlook

Pros

No pros as the company is too large and greedy, thus completely eliminating any sort of small mom and pop shop feel.

Cons

Company too large and unmanageable. Driven by greed above all else, not by customer service (they fake customer service just for money reasons, not because they truly care about the customer) Abusive team whereby the best performers like me in my case get punished by bad treatment by team members who are underperforming and jealous (I was delivering more than 4 other senior people, and instead of rewarding me with complements and asking me what my secret was, they all turned against me) No management protection of excellent performers against bad performers who haven't delivered in several months. They seem to emotionally prefer bad performers just because they have been at the company a long time and are "sensitive" while not giving any good treatment to new excellent performers despite them having "sensitive" feelings too. Why not care for their sensitive feelings equally? It's a double-standard and discrimination. HR doesn't care at all about maltreatment by other employees. The HR lady yelled at me very rudely in the exit interview claiming that despite my excellent performance "I was not a good fit for the team" without giving any reasons and ignoring the fact that teammates were all rude and wouldn't give me the entitled respect for my performance by asking me for my secret sauce of excellence to teach them to rise up to my level. HR instead worried about the feelings of bad mediocre underperformers who were jealous of excellent performers like me (apparently they've done that against other people in the past too, not just me). Teammates stab in the back and have no honor whatsoever. Management is weak and mushy as it is unable to hold the bad teammates accountable for maltreating their coworkers, yet they "worry about the feelings" of the bad employees who are the true bullies while discriminating against the one or few employees who are performing well and getting mistreated, including their feelings being hurt.

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Lightspeed Response
4y
Hi, Thank you for taking the time to alert us to this situation via your review--we aim for a high-performing world-class environment and your feedback is extremely important. We pride ourselves on our inclusive and diverse culture and have a zero-tolerance approach to discrimination of any form. The experience you've described is not at all what we're striving for; it's our expectation that any employees experiencing treatment that is not in line with our guiding principles to approach their People Business Partner confidentially or to report it via our ethics hotline or form. We will investigate this situation fully and want to thank you for bringing it to our attention. Thank you also for your contributions to Lightspeed and for helping us ignite businesses everywhere. We wish you all the best in your future career. Best, Rani Hammond, Chief People and Culture Officer
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Glassdoor has 1,207 Lightspeed reviews submitted anonymously by Lightspeed employees. Read employee reviews and ratings on Glassdoor to decide if Lightspeed is right for you.