Abusive company with underhanded tactics that make it difficult to report abuse - Senior Software Developer Lightspeed Employee Review

1.0
May 20, 2022
Recommend
CEO approval
Business Outlook

Pros

No pros as the company is too large and greedy, thus completely eliminating any sort of small mom and pop shop feel.

Cons

Company too large and unmanageable. Driven by greed above all else, not by customer service (they fake customer service just for money reasons, not because they truly care about the customer) Abusive team whereby the best performers like me in my case get punished by bad treatment by team members who are underperforming and jealous (I was delivering more than 4 other senior people, and instead of rewarding me with complements and asking me what my secret was, they all turned against me) No management protection of excellent performers against bad performers who haven't delivered in several months. They seem to emotionally prefer bad performers just because they have been at the company a long time and are "sensitive" while not giving any good treatment to new excellent performers despite them having "sensitive" feelings too. Why not care for their sensitive feelings equally? It's a double-standard and discrimination. HR doesn't care at all about maltreatment by other employees. The HR lady yelled at me very rudely in the exit interview claiming that despite my excellent performance "I was not a good fit for the team" without giving any reasons and ignoring the fact that teammates were all rude and wouldn't give me the entitled respect for my performance by asking me for my secret sauce of excellence to teach them to rise up to my level. HR instead worried about the feelings of bad mediocre underperformers who were jealous of excellent performers like me (apparently they've done that against other people in the past too, not just me). Teammates stab in the back and have no honor whatsoever. Management is weak and mushy as it is unable to hold the bad teammates accountable for maltreating their coworkers, yet they "worry about the feelings" of the bad employees who are the true bullies while discriminating against the one or few employees who are performing well and getting mistreated, including their feelings being hurt.

avatar
Lightspeed Response
4y
Hi, Thank you for taking the time to alert us to this situation via your review--we aim for a high-performing world-class environment and your feedback is extremely important. We pride ourselves on our inclusive and diverse culture and have a zero-tolerance approach to discrimination of any form. The experience you've described is not at all what we're striving for; it's our expectation that any employees experiencing treatment that is not in line with our guiding principles to approach their People Business Partner confidentially or to report it via our ethics hotline or form. We will investigate this situation fully and want to thank you for bringing it to our attention. Thank you also for your contributions to Lightspeed and for helping us ignite businesses everywhere. We wish you all the best in your future career. Best, Rani Hammond, Chief People and Culture Officer

Explore other reviews about Lightspeed

5.0
Nov 25, 2024
Recommend
CEO approval
Business Outlook

Pros

nice atmosphere and understanding people

Cons

Very hard for people who dont communicate

3.0
Nov 10, 2025
Recommend
CEO approval
Business Outlook

Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

avatar
Lightspeed Response
5mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
See reviews by: Helpful|Rating|Date|All