Many great people to work with- horrible CEO strategies - Human Resources Lightspeed Employee Review

1.0
Feb 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Good benefits Nice people to work with Potential for growth

Cons

The current CEO (JP) is dictating his decisions to the whole company without considering employees needs or requests! He always talks about data driven decision making but he doesn't care about data at all! They are making all employees to go to the office although more than 70 % of employees have said they don't see values in going into the office! He always talks and acts like a sales person working in a local small start up while Lightspeed is now an international medium sized company! The whole company culture is changing (not in a good way) since JP has become the CEO! The organization is also changing all the time in a way that projects keep changing all the time and you don't get to finish a project!

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Lightspeed Response
3y
Hi, thank you for your contributions to Lightspeed when you were with the company! We have a confidential email address where we’d welcome discussing your points further: people@lightspeedhq.com if you can write to us there. Like many companies, Lightspeed has a return to office program. We’ve baked in a lot of flexibility into our model and are listening to every individual’s situation to make it work for them. Thank you for taking the time to review.

Explore other reviews about Lightspeed

5.0
Nov 25, 2024
Recommend
CEO approval
Business Outlook

Pros

nice atmosphere and understanding people

Cons

Very hard for people who dont communicate

3.0
Nov 10, 2025
Recommend
CEO approval
Business Outlook

Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Lightspeed Response
5mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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