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      Lightspeed

      Engaged Employer

      Lightspeed reviews

      3.5

      60% would recommend to a friend

      (1,071 total reviews)
      avatar

      Dax Dasilva

      75% approve of CEO

      49% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.6

      Compensation and benefits

      3.3

      Career opportunities

      3.1

      Senior management

      Lightspeed has an employee rating of 3.5 out of 5 stars, based on 1,071 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      3.0
      Jan 21, 2023

      Kill it or be killed

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Free food -Unlimited PTO -Other perks that most tech companies offer

      Cons

      I have been an employee at Lightspeed for 10 years and I have seen a drastic change in the company's culture. The company used to be a fun and fulfilling place to work, where management truly cared about the well-being and career growth of their employees. The atmosphere was positive and it was a pleasure to come to work each day. However, in recent years, the company's new vision has completely transformed the culture into a cutthroat and profit-driven environment. The management has become insensitive and only cares about increasing profits, disregarding the happiness and well-being of their employees. It's heartbreaking to see the hard work of previous managers and the positive culture they built, all go to waste. While I understand that a company must evolve and change to grow, Lightspeed could have done so in a much better and more considerate way. I would not recommend this company as a place to work to anyone.

      avatar
      Lightspeed Response
      3y
      Hello, thanks for taking the time to review and share your experience. This is absolutely not the experience we want for our employees and we'd really appreciate further information about this to be able to address these concerns. If you're open to it, we encourage you to reach out to your manager or People Business Partner to set up a time to talk. Or if you'd prefer a confidential email, then we have the following where you can write to us: people@lightspeedhq.com. We really welcome your ideas and feedback, and hope to hear from you directly soon. In the meanwhile, thank you for your contributions to Lightspeed so far in your 10+ years so far--what a tenure! We're happy to hear some of the office perks are mentioned as "Pros" for you, as well as the unlimited paid time off. We're aiming for a world-class employee experience and to be a world-class place to work, and want to hear if there's been any shift in your experience since submitting this review in January.
      2.0
      Mar 18, 2019

      Pretty on the outside...

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Passionate diverse young work force - A lot of very young talented people - Great benefits (RRSP matching etc) - 5 à 7 every Friday - Many great company events through summer and winter. - Some people truly love what they do at Lightspeed and they can be easily spotted smiling all around.

      Cons

      - Management and leads in PD could do with some management training - Very crowded office space, can get noisy and distracting. - It has grown so fast, people started to be treated like numbers, no compassion or empathy. - No bonuses - Not great if you're a family person. - Big expectations, but no planning or clear strategy. - Many fake smiles, watch your back!

      avatar
      Lightspeed Response
      7y
      We appreciate your honest feedback. Thank you for highlighting what you enjoyed - we hold our culture near and dear. We take your areas of improvement to heart, and we will do our best to keep working towards positive change. We appreciate your advice - we strive to have continuous feedback loops with our teams, in order to hear their challenges and suggestions to overcome them, and grow sustainably. We’ll keep doing that! Thanks again.
      3.0
      May 2, 2018

      Great environment - employees dropping like flies

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The talent - The work space - Free food - Managers are very devoted to their teams - Company going through insane growth

      Cons

      - Retention is really bad, employees burnout \ depression regularly - targets require lightspeed to be your life - 50-55h\week (sales) - vacations are not encouraged

      avatar
      Lightspeed Response
      7y
      Thanks for your honest review. We appreciate all the positive things you have to say about working at Lightspeed, but let’s address the more crucial points you’ve made. Our Sales team is very driven, and our environment isn’t for everyone. We do have amazing talent with incredible work ethic, and we can’t be grateful enough. This is why we don’t box people in a traditional punch-clock schedule. We aim to enable ownership and accountability on how you can attain or surpass your targets. We try to offer our best support and resources to anyone that has a tough time managing their workload. Happy employees contribute to a happy environment, and the last thing we want is burnout. We do want all employees to take advantage of their vacation time – we believe rest and disconnection is a key component to long-term success. We’re always looking for ways to improve, and value our people’s ideas and feedback. Thanks again and we’ll keep working on it!
      Viewing 64 - 66 of 1,071 Reviews
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      ReviewsLightspeed reviews

      Glassdoor has 1,207 Lightspeed reviews submitted anonymously by Lightspeed employees. Read employee reviews and ratings on Glassdoor to decide if Lightspeed is right for you.