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      Aira

      Engaged Employer

      Aira reviews

      2.9

      46% would recommend to a friend

      (56 total reviews)
      avatar

      Martin Lewerth

      93% approve of CEO

      41% positive business outlook

      Ratings by category

      3.0

      Diversity & inclusion

      3.0

      Compensation and benefits

      2.9

      Culture & values

      2.8

      Work/Life balance

      2.8

      Career opportunities

      2.6

      Senior management

      Aira has an employee rating of 2.9 out of 5 stars, based on 56 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Aira employee rating is 21% below average for employers within the Energie, Bergbau, Versorgungswirtschaft industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      56 reviews
      2.0
      Jan 28, 2026

      Shiny but no substance

      Customer care specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay for entry level, relatively low stress, easy work in customer after care. Lots of benefits, free coffee and snacks in the office, WFH, flexible working options. Nice to work for a company that is actually trying to change the country for the better.

      Cons

      They use being a "start up" (even though they're well past this) as a reason for things like compliance, SOPs, frameworks not being in place. Lack of actual care for customers - the focus is very much on thr bottom line - and those with legit complaints are belittled, insulted and assumed to have no clue what they're talking about. Huge staff turnover. Lots of redundancies and short notice office closures

      avatar
      Aira Response
      3mo
      Thank you for sharing your experience at Aira. We're always looking to improve and would love to discuss your review further. Please consider reaching out to us at people.admin.uk@airahome.com.
      1.0
      Sep 29, 2025

      Talented Staff Held Back by Top-Down Leadership

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The staff are highly committed and hardworking—sharp, dedicated, and consistently delivering. The product itself is strong, both in its design and how well it functions.

      Cons

      Most decision-making is concentrated at the very top, with limited input from others. The company’s overall direction often feels unclear, and communication from leadership is sparse. Employees are urged to ‘push forward’ and solve problems, but there’s little guidance on who should lead, how to approach issues, or why certain paths are chosen.

      avatar
      Aira Response
      7mo
      Thank you for taking the time to share this feedback, if you would like to discuss any of these points we'd love to speak with you.
      3.0
      Sep 13, 2025

      Aira Has Lost Its Soul

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      The local team are amazing. There’s a shared purpose and a genuine team atmosphere. In my region, we communicate and have each others backs. On a national level, not so much.

      Cons

      Recent changes at board level have resulted in, what feels like, change for change’s sake. Aira used to have a clearly defined and understood mission and we all knew what we needed to do to achieve it. Group CEO has been replaced by a new CEO and Deputy. UK CEO also replaced. There now seems to be a massive lack of joined up thinking. The UK sales team has had 3 different directors in 3 months - and the only leadership seems to be ‘work harder’ accompanied by weekly doses of panic discounting, product offering changes and weak incentives.

      avatar
      Aira Response
      7mo
      Thank you for taking the time to share your experience of working at Aira.
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      ReviewsAira reviews

      Glassdoor has 65 Aira reviews submitted anonymously by Aira employees. Read employee reviews and ratings on Glassdoor to decide if Aira is right for you.