T.K. Maxx reviews

3.7

70% would recommend to a friend

(3,744 total reviews)
avatar

Ernie Herrman

71% approve of CEO

49% positive business outlook

T.K. Maxx has an employee rating of 3.7 out of 5 stars, based on 3,744 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T.K. Maxx employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Dec 3, 2016
Recommend
CEO approval
Business Outlook

Pros

First hand experience of how some people are in positions of "power".

Cons

The rota gave you no work/ life balance as it was allover the place. 4 hour shifts were the norm meaning you would spend time travelling to work more days then needed. Hours could be consistently high then be suddenly reduced in off-peak seasons. Management targeted and bullied staff. Was forced to stay up to 15 minutes after clocking out because managers wouldn't open the door; yet they wanted staff to arrive at least 5 minutes early for shifts so they could designate tasks. Management would pretty much refuse to let you go home if scamping (scanning) items was not finished. I raised concern for this as many of the staff were being picked up by their partners as it was late (12am). When I became a student they asked me to reduce my contract (16 hours) as I was no longer FULLY flexible. I refused to do this as I could happily, and needed to work 16 hours. The management then moved me to tasks that I was not asked to do before (tills when I preferred stock as I am more introverted) and set me unrealistic goals to sell items at the till: When these goals were not met they put me through disciplinary proceedings so I quit. Also the staff that they targeted were usually the staff relying on their job for survival. It was a power thing. If you work there join a union!

1.0
Nov 5, 2011
Recommend
CEO approval
Business Outlook

Pros

Workmates. Nice customers who genuinely pity you for working in TK Maxx. Get to see new items arriving before customers see them (shame you can't actually afford them). Opportunity to gain NVQ in Retail.

Cons

Pretty much everything else. TK Maxx will promise the earth at their fancy induction, however your career and qualification aspirations are not likely to live up to expectations. Often management brush requests for further education/certification under the carpet, and prolong "training periods" as long as possible in order to avoid giving you a pay rise. Cutting costs and keeping peeps on minimum wage is what it's all about. TK Maxx is primarily driven by the bottom line, which means that overtime that you complete is often conveniently missed off from your next months payslip (if you're lucky enough to see your payslip, that is) and monthly pay is often incorrect (my last monthly pay was short by nearly 100 quid). Being that everything revolves around TK's profit margins, this means that staff in-store are thin on the ground, ensuring angry customers waiting in long queues and Management running around like headless chickens (and phoning you up on your days off begging you to come in). If you miss your alloted break, due to serving customers at the till, or having to clean up mess on the shop floor, you are pretty much snookered. Other "fun" aspects of working at TK Maxx is the number of ignorant/rude customers that you will encounter. Often these are the people who insist on throwing boots/shoes/clothes anywhere and everywhere, as the effort to put shoes or items back in the places where they came from is highly challenging, and therefore items should be thrown on the floor, or over rails, where they can be exposed to maximum damage. Often, as a TK Maxx associate, you will be required to spend your Saturday evening searching for "mismates", and reuniting one shoe/boot/glove with the other . Good wholesome fun then. Many of the tasks that you perform late at night, long after the customers have gone home, could have been completed earlier, however the fact that many of the managers at TK Maxx are completely incompetent (experience talking here) usually means that less important jobs are completed first, or you will spend much of the day "multitasking" between 8 or 9 different jobs, and completeing none of them. When you do eventually finish your shift, management may require you to attend one of their pointless meetings on your day off. Usually management won't verbally communicate the meeting, however they will leave a message on the whiteboard for associates in the hope that they will attend a two hour meeting at 8am on a Sunday morning where you will be thrilled to watch several dvds from HQ telling us how wonderful TK Maxx is, how much profit they are making, and what wonderful products (that we can't afford) they are launching in the store. All in all, possibly the worst place that anyone would want to work at. Truly the seventh circle of hell in a nutshell.

2.0
May 10, 2025

Yikes

Recommend
CEO approval
Business Outlook

Pros

- It was a job with payment - Leaving

Cons

- Mind numbingly boring role. - Usual suspects in retail, the ones who can’t get other jobs because they’re uneducated and ones who never really left their high school years and take pleasure in being awful to their colleagues. - Good pay for young people as even a 16 year old is entitled to the same pay as an adult. Awful pay for everyone else, as you could be sitting there as a 40 year old on the same pay as a child. But if that floats your boat, why not. - Alright staff discount so you can buy their tat for even cheaper.

Viewing 31 - 33 of 3,744 Reviews

Glassdoor has 4,370 T.K. Maxx reviews submitted anonymously by T.K. Maxx employees. Read employee reviews and ratings on Glassdoor to decide if T.K. Maxx is right for you.