Lightspeed reviews

3.5

61% would recommend to a friend

(1,073 total reviews)
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Dax Dasilva

76% approve of CEO

50% positive business outlook

Lightspeed has an employee rating of 3.5 out of 5 stars, based on 1,073 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
2.0
May 11, 2021
Recommend
CEO approval
Business Outlook

Pros

-small bonuses and stocks -working from home

Cons

-pay is low -poor service and shady sales processes that hurt small businesses -vastly incompetent middle-management -toxic leadership hierarchy -top heavy corporate structure -little accountability -lip service to 'woke' movements -no help understanding stocks -bonuses and stocks are heavily taxed

3.0
Sep 21, 2020
Recommend
CEO approval
Business Outlook

Pros

Enthusiastic team members, team collaboration, flexible business hours. Have adapted very well to the Covid pandemic and have provided assistance with dealing with the changing demands globally. Dax is an inspiring leader who values and strongly promotes diversity.

Cons

Management is an "untouchable team", you cannot speak to management freely and are only encouraged to share feedback with HR, not current management. Micro managing across middle management, they are not experienced and struggle at providing guidance or help with career growth. Conversations about salary and bonus increase are not encouraged, and when they do occur, they present you with changes or increases and are non-negotiable.

5.0
Sep 6, 2019

Amazing support team

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working in the support department of Lightspeed was truly one of the most enriching and fulfilling times of my work career. It does not feel like you are simply a robot answering calls, it actually feels rewarding helping merchants and your team members with different issues. You feel part of a family, you feel so much more then just a number in this company. The managers of eCom (the department I worked in) were the most nurturing and caring managers I had ever seen: you had a question, they‘d have an answer, you had a problem, they’d be there to listen. Truly, amazing people. To top it all off, the VP of support is someone I am so happy I worked with and can truly say I learned a lot from. This person will get you where you want to go, and will entrust you with different projects in order for you to succeed and challenge yourself. Work/life balance is very important in the support department and we are one of the few departments I can say has a REAL work/life balance. This company is not like any other company I have ever worked at, and working customer support I can say, with 100% certitude, there truly isn’t a better place to work in support. This place will challenge you, this place will support you and this place will make you better. I encourage anyone looking for a job in support or any job in general, to look at Lightspeed for the amazing company they are and for the amazing culture and people they have.

Cons

I enjoyed my experience there so can’t say anything was bad

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Lightspeed Response
6y
Wow! We are truly flattered by this review, thank you! And we couldn’t agree more - our Support team is full of the most amazing, caring, hardworking individuals. We can’t thank them enough for what they do for our customers day in and day out. We’re so happy that your overall Lightspeed experience was positive, as this is what we intend for anyone coming through our doors. Thanks again!
Viewing 121 - 123 of 1,073 Reviews

Glassdoor has 1,209 Lightspeed reviews submitted anonymously by Lightspeed employees. Read employee reviews and ratings on Glassdoor to decide if Lightspeed is right for you.