Lightspeed reviews

As the company aged, it seemed to move further and further away from caring about the user. It was always sales-driven, but the company's business model appeared to change a couple times while I was there. First it was a software company. Then it tried to become a payments + software company. In the end it seemed to be a mergers and acquisitions company. Instead of creating their software because they were good at it, they just bought other companies to do it. Usually, they bought businesses with a great user experience (UX). However, as they integrated those businesses, it did not seem like they wanted to keep the roles and environment that supported a strong UX. Instead, it seemed like they only wanted the technology as a checkbox for their sales team. UX theater became rampant. Big UX issues were ignored, new features were released to compete as MVPs, barely functional. Promises were made to iterate, but they never came. The company seemed to have lost their ability to build new products and could only acquire them. There were some teams who did great work and fixed issues as a unified UX-focused team, but this was the exception that proved the rule. New features were a gamble they'd increase sales volume, not a measured improvement to the UX. Why this narrative and how does it relate to the cons of working here? As someone who worked supporting the user, these practices made life very hard. Angry, confused customers every day. A support team with very few resources to actually support. Patchwork fixes to prop up lacking experiences are your life. Very pessimistic or numbed work colleagues. Toxic positivity. So if you're applying to a sales role, you're going to see a well-oiled machine. You will likely be celebrated for hitting your targets. You will work very hard to sell. If you're applying to a development role, take care. You will be working in a small feature mill. You might know what you're releasing is crap, but most others will not care. Projects will be unfinished. If you're applying in a user-centric role, stop. Your work will be suffered and rarely valued. You will only be putting out fires. Your skills will be barely used. Strategically, you will not have a seat at the table.

- They do not make it happen (Laid off 300 people with no warning) - They do not make it human: -Even though they know you are burnout if you are meeting the numbers, they don’t care. You get Dialogue’s emails and that’s how they care. - No growth opportunities at all. - You cannot negotiate your salary until April of each year. So if you start to work make sure you start in the first half of the year. Or else, you will be almost 2 years in a role and no salary negotiation is possible - They not pay you well in relation to new hires for the same role and the current market for your position. Nope, they don’t care, you will get a document that states no negotiation is possible even though you are forced to train a new team almost for free …. - I quit, and all I got was an exit survey. No human reached out to me. - They think they are very cool and HR is not even called HR. Making it incredibly complicated to talk to someone to know what is the quitting process or anything else. - You even have to get their equipment back to the HQ as they don’t provide you an easy way to pick it up. But surely you would get charged if you don’t give it back. - The fact they have great benefits in their ends it’s like it compensates from listening to their employees.