Lightspeed reviews

Thank you for the thoughtful review - we are sorry to hear about the parts of your experience with us that you found disappointing. Our Support team is full of incredibly talented people and they often move to other roles throughout the company. We have worked hard to create an environment where growth is facilitated and encouraged, and have seen an exceptional amount of movement within the teams, and cross-departmentally. Our goal is always to provide merit-based promotions that allow us to look at a balance between performance and work quality. It’s true that running a growing support department requires structure; our customers depend on us to have a consistent schedule. We make sure to keep all employees informed of the expectation but we understand it doesn’t work for everyone. A sincere thank you for your feedback (and we’re so happy there was a lot you enjoyed here too!)

Thank you for such detailed feedback! We’re thrilled to know the many reasons you love working at Lightspeed. As for areas of improvement, we hear you. We understand the importance of our core product, and we are constantly iterating it to be the best solution it can be. We are ramping up our investment here to accelerate adding value to our customers. Customer happiness is our main goal, and we want to continue being the SMB pioneer. Thanks again!