Wonderful company but bad experience. - Support Specialist Lightspeed Employee Review

1.0
Aug 28, 2019
Recommend
CEO approval
Business Outlook

Pros

Comprehensive benefits package, inspiring office setting, great products and wonderful CEO and upper management team. I hear good things from those in the Product and Data Analytics teams. The kitchen is wonderful and a healthy lifestyle really is promoted here! Great company culture and inclusiveness. Everyone feels the camaraderie and solidarity!

Cons

Opportunities in the department I was in were based solely on seniority and favoritism, I think this was more the case of an immature bad manager than widespread company issue though. Too structured, positions are not catered to you rather are mostly cookie cutter. Clock in clock out, even for bathroom breaks, short 30 minute lunch (specific to support teams).

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Lightspeed Response
6y
Thank you for the thoughtful review - we are sorry to hear about the parts of your experience with us that you found disappointing. Our Support team is full of incredibly talented people and they often move to other roles throughout the company. We have worked hard to create an environment where growth is facilitated and encouraged, and have seen an exceptional amount of movement within the teams, and cross-departmentally. Our goal is always to provide merit-based promotions that allow us to look at a balance between performance and work quality. It’s true that running a growing support department requires structure; our customers depend on us to have a consistent schedule. We make sure to keep all employees informed of the expectation but we understand it doesn’t work for everyone. A sincere thank you for your feedback (and we’re so happy there was a lot you enjoyed here too!)

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5.0
Nov 25, 2024
Recommend
CEO approval
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Pros

nice atmosphere and understanding people

Cons

Very hard for people who dont communicate

3.0
Nov 10, 2025
Recommend
CEO approval
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Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Lightspeed Response
5mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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