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      Lightspeed

      Engaged Employer

      Lightspeed reviews

      3.5

      61% would recommend to a friend

      (1,075 total reviews)
      avatar

      Dax Dasilva

      76% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Lightspeed has an employee rating of 3.5 out of 5 stars, based on 1,075 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      1K reviews
      1.0
      Mar 16, 2023

      Lunatic CEO, Incompetent C-Suite, Bad Products, & No Transparency

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people I worked with were mostly wonderful.

      Cons

      The CEO & majority of the C-Suite and even GMs are blind to their own products and ignorant to the reality that they aren't very good which leads to falsely misleading investors. JP is an awful power-hungry CEO who treats employees poorly through layoffs and poor pay to make up for his irresponsible spending. Awful health insurance benefits for anyone in the US. If you aren't going into an office you aren't a priority.

      avatar
      Lightspeed Response
      3y
      Hi there, thank you for taking the time to leave a review and for sharing your perspective. We’re happy to hear how much you valued the teams you worked with while you were with us. We aim to provide a great employee experience and your concerns show that—to you at least—our senior leadership team’s belief in being transparent hasn’t come across as intended. Like many companies we have a return to office program and we’re excited to make our global offices welcoming, exciting, fun places for our people to collaborate and innovate—yet we’re also listening and valuing flexibility where it’s needed. We’d welcome discussing any of your points further with you if you are open to it by writing to our confidential email: people@lightspeedhq.com. Thank you for all of the contributions you made while you were with us! Wishing you all the best in your future endeavors.
      2.0
      Mar 15, 2023

      Lightspeed is dominated by systemic issues

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing people, RRSP matching, unlimited PTO.

      Cons

      Since going public, Lightspeed seems to only focused on profitibilty. Having bought ten companies in two years, it’s become an internal mess, with no clear plan on how to manage any of the acquisitions properly. There’s no organizational awareness or real structure, the systems are an absolute mess, which provides unreliable data and the products. Sadly Lightspeed is dominated by systemic issues that, in my opinion, leadership refuses to address. Rather than fix issues, they toss out new initiatives, benefits, or lunches to distract everyone from acknowledging the uncomfortable truths and properly questioning their employer. Surveys sent out over the past two years showed over and over, that at least 80% of employees prefer remote work. However, JP is forcing people back to the back into the office because he spent millions on an office renovation despite overall feedback. Culture and moral has diminished significantly since JP took over.

      avatar
      Lightspeed Response
      3y
      Hello, thanks for taking the time to share your review here at Glassdoor. We're happy to hear that you find the people amazing and are enjoying the benefits. However your perspective on how we're organized shows that—for you at least—our senior leadership's messages haven't been landing as intended. We do survey our people often and back in October after we saw that 69% couldn't see much value in multiple days back at the office, we doubled down on the flexibility in our hybrid work policy—which allows for 2/5 days working from home, the flexibility to work from home where needed and also to discuss with your manager to align on your personal situation if our hybrid working model is causing you stress. We strongly encourage you to reach out to your manager or People Business Partner to have a quality conversation about your concerns. We aim for a great employee experience at all times and would welcome hearing specific ideas or feedback from you. We also have a confidential email people@lightspeedhq.com if you prefer anonymity. Thank you for all of the contributions you've made so far during your tenure and we hope to hear from you directly soon.
      1.0
      Mar 13, 2023

      Lightspeed, not what it used to be

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lightspeed attracts great people Good hardware benefits with hardware being supplied

      Cons

      Lightspeed has experienced loss to significant employees, either due to poor management or haphazard layoff planning. The company has also failed on several promises regarding the return to office, layoffs, and overall company operations. The CEO exhibits inconsistent decision-making and a lack of concern for both the team and the employees, often changing his mind on a weekly basis.

      avatar
      Lightspeed Response
      3y
      Hi, thanks for taking the time to share your review here at Glassdoor. We're happy to hear that you enjoyed the people and hardware benefits. We're aiming for a world-class employee experience and would strongly encourage you to reach out to us on our confidential email people@lightspeedhq.com if you wish, to discuss your feedback further. Thank you for all of the contributions you made during your time at Lightspeed and we wish you all the best.
      Viewing 523 - 525 of 1,075 Reviews
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      ReviewsLightspeed reviews

      Glassdoor has 1,211 Lightspeed reviews submitted anonymously by Lightspeed employees. Read employee reviews and ratings on Glassdoor to decide if Lightspeed is right for you.