Lightspeed reviews

3.5

61% would recommend to a friend

(1,075 total reviews)
avatar

Dax Dasilva

76% approve of CEO

50% positive business outlook

Lightspeed has an employee rating of 3.5 out of 5 stars, based on 1,075 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Mar 22, 2023

BURNOUT MAGNET COMPANY

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-It’s a good place if you’re starting out in your career and you’re eager to learn and discover new things - Really great office, it’s literally a castle! And you get unlimited snacks and they have their own barista and resto now - Top notch benefits all around - Fun events and lots of activities throughout the different teams in the organization

Cons

-If you are a hard working, fast learner and self motivated person, they will take advantage of you, not compensate you nearly enough and you’ll probably end up pulling the weight of many of your colleagues that don’t care for the work as much as you do. -Management will compensate your work with more work every time and as soon as you speak up, they’ll categorize you as difficult to work with and gaslight you - once you start reaching new levels of responsibility, you’ll realize there are tons of fires and messes everywhere and they’ll blame you for past mistakes or errors and force hard impossible deadlines to fix issues that had been unsolved for years before. - many of my colleagues, from my own team, left for extended periods of time due to BURNOUTS, I would say around 30% of my overall team suffer from this and management did little to get to the root of the problem (hint: they were the problem) -Some people were hired that weren’t performing as well or weren’t a fit but the manager wouldn’t take action until the person would leave by it’s own choice. There would be a lot of complaining from this manager about this person but no concrete actions were ever taken, even as it brought the morale of the overall group down - Managers are not well equipped to lead their teams and there isn’t much help given when you find issues and are trying to take corrective actions - time and time again, I witnessed complaints across the company of many different departments about being underpaid compared to the industry average and there was always a fancy blablabla or excuses why they couldn’t improve - even as a top performer, you’ll hear that you’re not doing enough and that you should organize yourself better to achieve more. (The goalpost keeps getting moved forward while you see your colleagues achieving 10 - 20% and getting the same bonus amount ) - Several complaints were made about my manager and HR did nothing to address the issues despite the systematic burnouts - there was a LOT of talk around creating a career path with the help of HR but I never had a meeting with them and no one approach me to advise me or coach me on anything - I became a leader for my team and received ZERO coaching from my direct superior on this new role or any type of direction or advise from HR, so I was just figuring out as I went and then received bad feedback cause I wasn’t excelling at it - My direct boss would constantly talk about working extended hours and would send messages to us in the early morning (we were in the same time zone) which made you feel like you were not working hard enough -as you’re moving up, they expect you to do your new role and keep doing the other roles too. By the time I left, I had more some promotions, so I was basically juggling different positions and expected to perform in all of them . When I complained about this to my boss, they gaslight me again and said I should be a “team player”

avatar
Lightspeed Response
3y
Hello, thank you for taking the time to share your review here on Glassdoor. What you have described is not at all the experience we want for our employees. We take this review seriously and to be able to address this we need more information. If you are open to it please reach out to our confidential email at people@lightspeedhq.com so that we can ensure that other employees do not have a similar experience. Thank you for all of the contributions you made during your time at Lightspeed and we hope to hear from you directly soon.
3.0
Mar 21, 2023
Recommend
CEO approval
Business Outlook

Pros

I liked Lightspeed while I was working there. I thought there was a lot of exciting things building up and I thought I'd be there for a while. However, there was no assistance for internal development which was a dealbreaker

Cons

- low pay - lack of resources for internal development - sales team cliquey

avatar
Lightspeed Response
3y
Hi, thanks for leaving a review to share your perspective. We’re happy to hear how much you liked Lightspeed while you were with us. We believe that we have a world class product and are continuing to invest in its development. With respect to your concerns about internal development, we’d really welcome discussing this further with you if you are open to it by writing to our confidential email: people@lightspeedhq.com. Thank you for all of your contributions made while you were with us! Wishing you all the best in your future endeavours.
4.0
Mar 17, 2023

Great overall

Recommend
CEO approval
Business Outlook

Pros

My team was great. There were a lot of learning opportunities.

Cons

The base pay could be better.

avatar
Lightspeed Response
3y
Hi there, thank you for taking the time to review here at Glassdoor. We're happy to hear how you enjoyed your team and the learning opportunities - we're aiming for a world-class employee experience. We'd encourage you to share further feedback if you wish, with our confidential email people@lightspeedhq.com. Above all, thank you for all of the contributions you made in your time with Lightspeed and we wish you all the best with your future endeavours.
Viewing 520 - 522 of 1,075 Reviews

Glassdoor has 1,211 Lightspeed reviews submitted anonymously by Lightspeed employees. Read employee reviews and ratings on Glassdoor to decide if Lightspeed is right for you.