Docusign reviews

3.6

61% would recommend to a friend

(3,623 total reviews)
avatar

Allan Thygesen

59% approve of CEO

48% positive business outlook

Docusign has an employee rating of 3.6 out of 5 stars, based on 3,623 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Docusign employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Feb 18, 2016
Recommend
CEO approval
Business Outlook

Pros

The product is good and continuing to improve.

Cons

Enterprise management is a messy snake pit of politics and incompetence. Less than 5% of enterprise reps are at or over quota in any given year of the last 5. The compensation plan is the worst in the industry, both in structure (incomprehensible) and earnings. It has continued to decline each and every year. DocuSign has had to raise base salaries to $150k and at-plan to $300k + non-recoverable draw for 6 months and 15k-20k stock options just to get anyone to work here during the past year after the previous mass quittings. As you can see by the replies of DocuSign to every slightly critical review on this site, DocuSign cares more about arguing with people than fixing their own problems. This is a churn-and-burn shop. Work-life balance is nonexistent for any rep who gets past 50% of their quota, and in 2015, that was fewer than 1/4 of all reps. Run, run, run to you next interview...DocuSign's executives are. DocuSign has lost their CEO, founder, and Chief Legal officer in just the past few months. The much-advertised IPO is further away than ever with our executives and sales managers (3 gone in 2015) leaving this sinking ship. DocuSign enterprise sales resumes are flooding the market right now.

avatar
Docusign Response
8y
We hope you landed in a great place and wish you well. Sorry to hear your experience was sub-par. I have great faith in Dan Springer our new CEO and Scott Olrich our new CSO/CMO and Joan Burke our new Chief People Officer.. They have brought in a lot of fresh ideas and focus and transparency that has re-energized the team.
1.0
Feb 28, 2023
Recommend
CEO approval
Business Outlook

Pros

No pros that I can think of anymore

Cons

I’ve been at DocuSign since Dan Springer was the CEO, and the executive leadership was much different than now. The new CEO and exec leadership came in an has made some drastic changes, none that are really good at all. They did tons of layoffs without any transparency. The company’s leaders constantly gas light employees and are not honest with their decisions. They constantly tell us things as if the majority of us agree with their policies and decisions. This is far from reality, as a good amount or vast majority of the company don’t agree with their direction or policies that they put in place. They have been cutting benefits and took away a week of rest from us. They did it every low key and people noticed it at first, without the leadership telling us. Leadership has refused to take a pay cut after the layoffs, yet tons of employees were let go for no reason. Promotion opportunities are now every limited. Many of us have been waiting for 6+ months to be promoted after being eligible, and are still sitting in our original seat.

1.0
Nov 20, 2021

Don’t believe the CEO’s hype

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Super challenging, fast growth stock value, autonomy.

Cons

Overworked, lack of recognition, unengaged HR Business Partners but mostly the CEO. After leaving DS, I reached out to the CEO to share my negative experience. I had given the company Kudos in a LinkedIn post early on and he didn’t hesitate to jump on it with positive words. After being overworked, overlooked, and feeling I had no option but to resign, I expressed my disappointment with the experience, hoping to leave my department better than I found it, he began to give me previously undisclosed supposedly negative feedback. It was retaliatory, disingenuous and shocking behavior. I had received nothing but positive feedback during my tenure. Turns out the allyship Mr. Springer exhibits from one public platform to another is purely performative. He only wants to hear positive things about DocuSign from black women.

Viewing 22 - 24 of 3,623 Reviews

Glassdoor has 4,162 Docusign reviews submitted anonymously by Docusign employees. Read employee reviews and ratings on Glassdoor to decide if Docusign is right for you.