Docusign reviews

3.6

61% would recommend to a friend

(3,628 total reviews)
avatar

Allan Thygesen

60% approve of CEO

48% positive business outlook

Docusign has an employee rating of 3.6 out of 5 stars, based on 3,628 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Docusign employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

Reviews by job title

4K reviews
3.0
Jan 11, 2016

Big aspirations...lack luster execution

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Easily the best product I've sold with some of the brightest people making it happen from a product perspective. Some decent perks and not a ton of red tape you see at other larger organizations. Still pre-IPO and equity is still pretty generous.

Cons

Pay and benefits aren't competitive. Almost zero process followed by lack of communication across different departments make it feel the right hand has no idea what the left hand is doing. The sales organization is cut-throat..you either produce or you're gone. And don't expect anyone to help you as there is a lack of good training and mentoring. And the company direction is misguided as all the money goes to sales instead of infrastructure and support. Product isn't able to keep up demand as a result of very little investment to create new SKUs.

avatar
Docusign Response
10y
Thanks for giving the product and the equity grants a thumbs up. Sounds like you see some opportunities for improvement in the areas that you have visibility into and we hope you are bubbling up ideas either to your manager(s) and / or HR to address these. Michael Erisman is working across departments on an uber-training strategy. Please consider sharing your thoughts with him. He is based in Seattle.
2.0
Aug 20, 2015
Recommend
CEO approval
Business Outlook

Pros

Great product, without a doubt, and some really great people to work with and learn from. Perfect location in Downtown Seattle, steps from the market, SAM and other city highlights.

Cons

So many to list, but I'll stick to the ones that are most relevant to Salespeople, I have many friends and acquaintances in the field and would not recommend DocuSign to any of them because: Base salaries are comically low and non-negotiable, if you are a good sales person with a solid track record you will be taking a pay cut of seriously undervaluing your skills. Quotas are (seemingly) made-up and not based on either actual market projects or past performance. They are also exceedingly unrealistic in most departments but also wildly inconsistent, in terms of ability to exceed quota and resources available, from team to team. Don't bet on making up your lost salary with commissions, it's highly unlikely at DocuSign. Management/Leadership: Lots of managers, very few quality leaders or managers that even display competent leadership qualities. Sr. Leaderships: Keith Krach is an inspirational guy and, from what I've seen, has done great things for the company, he will likely continue to do so as the business grows globally. Beneath him are a multitude of C-level exec's, SVP's and VP's, many of whom have dubious roles and are, seemingly, redundant. They are weighing down the company and creating a bureaucratic mess.

avatar
Docusign Response
10y
We are sorry you did not have a good experience here. Thank you for your feedback. Good luck on your next endeavor.
2.0
Jan 14, 2014
Recommend
CEO approval
Business Outlook

Pros

Revolutionary product and market leader. I'd recommend DocuSign to a friend, but not if they are applying for a sales role.

Cons

I agree with the review from another Corporate Account Executive on Dec 6, 2013 - the sales quotas are very unreasonable (talented sales reps are only getting 60% to quota), it's a very bad comp plan, and nobody making any money except for the lucky few who sell to Banks and Credit Unions and to Wealth Management. You are told you will make $60,000 in base (which you do) and $60 in commission, but in reality, you will make 1/3 of that commission. And from what I can tell, despite the majority of reps (and there are many talented Account Executives) not hitting quota, it won't be lowered anytime soon.

avatar
Docusign Response
10y
Thank you for your review.
Viewing 217 - 219 of 3,628 Reviews

Glassdoor has 4,169 Docusign reviews submitted anonymously by Docusign employees. Read employee reviews and ratings on Glassdoor to decide if Docusign is right for you.