Docusign reviews

3.6

61% would recommend to a friend

(3,624 total reviews)
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Allan Thygesen

59% approve of CEO

48% positive business outlook

Docusign has an employee rating of 3.6 out of 5 stars, based on 3,624 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Docusign employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Aug 2, 2021

Narcissistic leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay was alright and there were a few paid days off during Covid

Cons

I left a bad manager and unhealthy company culture. Leaders at DocuSign focus most of their energy on blaming / shaming other teams for failed projects instead of developing strategies for collaboration and accountability to deliver value and reduce complexity. Managers here lack empathy and do not have the skills and capabilities to motivate every employee individually, nor to coach and develop their people by focusing on their strengths. Leaders here make decisions based on politics, not productivity. You will be excluded (or experience various forms of passive aggressive behavior) if you do not have a personality type like your manager or leadership team. Effectiveness in your role is not valued as much as likeability and fitting in. My manager had no interest in adding value to their team through empathy, mentorship and coaching. Their way of adding value was to force their team to have happy hours over Zoom, which the team participated in begrudgingly. My manager also actively prevented me from taking roles on other teams at DocuSign and never once discussed career growth opportunities or even asked me what I wanted to do in the future. Ironically the role I accepted at a different company is the same as the role my manager at DocuSign actively blocked me from pursuing. Leaders/managers here focus on protecting their own position and do not invest in retaining their most effective people. This is obvious through the consistently bad Pulse survey scores, and nearly every competent person on the team being a flight risk. Most top performing team members would leave if it weren't for the golden handcuffs. I would rather leave future money on the table so that this place is in the rear view mirror.

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Docusign Response
4y
Thank you for sharing your feedback. We are sorry you had this experience. Though Glassdoor shows you as a Current Employee, you note that you left. So we wish you the best of luck in your next role.
1.0
Jul 20, 2021
Recommend
CEO approval
Business Outlook

Pros

- Healthcare benefits fully paid - 401k matching - Employee stock plan - Recognizable name on resume - Easy to get hired as an SDR, even if you don't have prior sales experience

Cons

- It's extremely hard to move up outside of the sales org, despite them making it seem easy to make lateral moves during interviews; feels like a bait-and-switch - Unlivable base pay in pre-sales and closing roles, especially to be based in cities like Seattle, San Francisco, Chicago, and Toronto - Unattainable quotas that management refuses to reevaluate, even though they are clearly based on inflated COVID numbers - Management is not realistic about quota, they tell you to keep dialing but fail to understand that we will never hit peak COVID numbers again - DocuSign claims to put "employee's first," but refuses to listen to employees when we voice valid concerns about not being able to hit inflated quotas - Performative activism throughout the entire organization - carefully crafted email messages that go out detailing the amounts of money invested in organizations, yet DocuSign refuses to actually take a stance against injustice. Sometimes it's more harmful to try and stay "neutral." - Check their demographics online - the lack of black and brown representation throughout the company and in leadership is laughable - Majority of recent diversity and inclusion initiatives are led by white managers, mainly men - that should be enough said as to how problematic this is - Hires unethical people - when I say unethical I mean they hire people comfortable enough to rant about how BLM is a political issue in all company Slack channels, - You will be surrounded by frat bros - enough said as to why this will be a detriment to your mental wellbeing - They are currently offering $4k a referral, which just feeds into the lasting issue of nepotism and invasion of the frat boys - having most of the people on the sales floor being siblings, in-laws, and frat/sorority connected should not be the norm in a major city. There will be no diversity if you only ever hire people who all pledged the same PWI organizations - Your success is based on your team, so good luck. Your manager may or may not be willing to advocate for you it is solely the luck of the draw - Management can be problematic at times, and by problematic I mean classist, prejudice, and won't bat an eyelash at blatant favoritism - There are a lot of AE's here that are truly unprofessional; they no-show calls, don't communicate with SDR's, try and be shady (which is a problem because that is how we get paid), and some even have the nerve to be rude

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Docusign Response
4y
Thank you for your candid, detailed review. We will share this review with Senior Leadership.
2.0
Jun 17, 2021

Broken Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The stock price is near all time highs so lots of money flowing to employees who joined pre-ipo. The product is seen as a darling in the space by its customers. Brand recognition remains unbeaten.

Cons

It's true that DocuSign was worthy of it's "Best Places to Work" designation years ago. Today, it's a shell of what it means to hold that title. The culture is broken and politics have overrun everything. I was there long enough to see the political infighting spread like a virus. Unchecked by a management team that was disconnected while the employees create redundant functions to satisfy their ego's and personal agendas. Everyone is on some form of empire building contest with no regard for how it affects others. It really hurts me to see how far they've fallen. I've worked for companies 50x the size of DocuSign and never experienced so many peers going on medical leave to deal with the stress. The term "stress and vest" is a real thing at DocuSign.

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Docusign Response
4y
Thank you for your feedback. This was a more difficult review to read. We wish we had a better idea of which department you worked in so we could share this review with the Exec Staff member. Take care and good luck in your next role.
Viewing 94 - 96 of 3,624 Reviews

Glassdoor has 4,164 Docusign reviews submitted anonymously by Docusign employees. Read employee reviews and ratings on Glassdoor to decide if Docusign is right for you.