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      Docusign

      Engaged Employer

      Docusign reviews

      3.6

      61% would recommend to a friend

      (3,631 total reviews)
      avatar

      Allan Thygesen

      60% approve of CEO

      48% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.7

      Work/Life balance

      3.4

      Culture & values

      3.2

      Career opportunities

      3.0

      Senior management

      Docusign has an employee rating of 3.6 out of 5 stars, based on 3,631 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Docusign employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      2.0
      Jul 11, 2020

      Considerable barriers for employees of color

      Human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Employee health benefits are excellent, comprehensive and immediate -In-office food and beverage offerings are healthy and varied -Fun employee engagement events are frequently offered

      Cons

      The few BIPOC at DocuSign are having an entirely contrary experience to the 66.8% of all White employees and the 19.8% of all Asian employees (86.6% total of DocuSign's workforce). BIPOC are frequently policed for various reasons by HR (and more frequently fired or disciplined), there are few (if any) opportunities available for upward advancement and mentorship, 0 BIPOC are on the DocuSign Board, at the C-Suite level or even at the SVP or Senior Director levels; the "D&I Team" consists of two people and Employee Resource Groups are weak and powerless "extracurriculars". DocuSign puts more focus and drive into their PR campaigns pretending to be woke rather than actually putting in the efforts to make organizational and systemic change for their employees, particularly BIPOC.

      avatar
      Docusign Response
      5y
      Thank you for sharing your thoughts. Although this is a difficult review to read, it is very valuable to hear your perspective. We recently posted our diversity metrics on our public website, and while our metrics might be more or less in line with tech companies, you are correct. There is room for improvement in overall stats and at the leadership level for sure. While we do have a diverse Board, there are no Black or Native American Board Directors at this time. (I am hopeful that we will see change here.) We have 3 people devoted to Diversity and Inclusion efforts (a new colleague just joined to run our Talent Pipeline efforts) and have an opening on the our Director on our Talent Development team. (Got a referral?) I myself would give this team more credit than you have as I have seen them move the needle over the past six years -- pushing for sharing our metrics publicly, driving membership in ERGs, increasing budgets, having tough conversations with executives with less diverse teams and raising awareness of issues as the ones you raise about mentorship and career paths and addressing systemic change. However, I still agree with you. As Dan shared on our last All Hands meeting, we have work to do here. No doubt about it. Let’s begin.
      1.0
      Mar 31, 2020

      Stay away

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Benefits are ok -Seattle trip for training -Office location

      Cons

      - management is weak - everything is done to maintain status quo - diversity is a joke - shady sales practices

      avatar
      Docusign Response
      6y
      I am sorry to read this review and learn that you had a poor experience. We'd like to understand more. If you are comfortable, please reach out to Joan Burke, our Chief People Officer.
      5.0
      Jun 11, 2019

      Taking it to the Next Level

      Director of technology
      Recommend
      CEO approval
      Business Outlook

      Pros

      DocuSign is a company with a self-improvement culture. We're always asking, how can we take things to the next level. For example, in the last couple years, we've advanced from being a primarily one-product company to a cloud suite of offerings. Engineering is focused on learning from every incident, making sure it doesn't happen again, and actively educating on best practices. We're looking for people who care about our customers and care about the people they work with and want to make things better. 1. The people. We hire people who are smart, good communicators, skilled, experienced and have good strong fits for their positions; and also friendly, collaborative and pleasant. 2. The product. DocuSign builds its own infrastructure to the standards of Banks and Governments. Our Document Transaction Management service is extremely flexible and customizable. The breadth of our integrations provides a rich pipeline of capabilities. DocuSign's technology is so visionary that it becomes a system of systems, able to integrate across multiple dimensions. 3. The leadership. Dan Springer and his leadership team bring talent and experience, but also a best-in-class mindset that shows in our strategy and initiatives. Last year's acquisition of SpringCM was brilliant and is such a strong fit for our vision. DocuSign's leadership really gets it. At every All Hands we talk about how to make DocuSign the place where you do the work of your life.

      Cons

      They run out of Diet Coke's on my floor all the time. One challenge in Engineering is that we don't have enough Senior Directors, that is upper-middle hands-on technical leadership. We have solid VP's, and we have solid Managers and Directors, but we need more of those strong organizational leaders who can lead mid to large size teams though technical transitions. It's hard to find and hire truely excellent upper-middle leaders because that role is so competitive. I'd say that our technology stack is not as agile as we'd like to modernize and decouple and adopt new technologies and platforms. Our ultrahigh reliability bar has a downside in that any change to the system must go through so many checks and balances that code velocity is a little disappointing. The flip side of playing in so many regulated markets is that the compliance demands make change difficult. Basically, even stronger leadership through technical evolution of a 7-10 year old code base will enable us leverage greater technical innovation. Stock price can be volatile but we're in it to win it and not focused on the short term.

      avatar
      Docusign Response
      7y
      Thank you so much for sharing your detailed thoughts on what it is like to work at DocuSign. And thank you for the generous advice and feedback.
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