Docusign reviews

3.6

61% would recommend to a friend

(3,629 total reviews)
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Allan Thygesen

60% approve of CEO

48% positive business outlook

Docusign has an employee rating of 3.6 out of 5 stars, based on 3,629 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Docusign employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

Reviews by job title

4K reviews
3.0
Feb 14, 2022
Recommend
CEO approval
Business Outlook

Pros

Product is great. Dan Springer is an amazing CEO who truly cares for the company and it's employees. Great colleagues. Decent Benefits.

Cons

Incredibly difficult to get promoted - internal HR process to move forward is restrictive. You're under-paid, and when pay increases were brought up the head of HR mentioned that inflation was not a reason for them to increase pay. People are leaving the sales organization in mass because of all of this. Recruiters aren't honest about their offers.

2.0
Jan 17, 2022
Recommend
CEO approval
Business Outlook

Pros

DocuSign is the best of the best when it comes to eSignature. No one does it better with more integration points. Work from anywhere mentality. Uncapped commissions.

Cons

They do not learn from their mistakes. Each year either the install teams or newco teams have a fantastic year, while the other suffers. Each new fiscal they change it up so the group that failed does better and the group that had success now fails. No one knows what they are doing when it comes to building out territories, verticals and quotas. They do not take into account any ideas from the frontline sales teams or their leadership. There are so many accounts with web plans and it's almost impossible to get them to spend more with a corporate plan when it's the exact same functionality. Deal sizes are very small and its impossible to hit quotas in newco. Very much a micromanagement style from leadership. There is no strategy put in place and there is far too much middle management. You will definitely not be "doing the work of your life" at DocuSign. If anything, you will be selling some of the smallest transactional deals in your career, with no possibility for promotion because goals are unattainable. It's all about the race to $5B in revenue and they do not care what they have to do to get there. Idea sharing is also frowned upon. It could be a great idea with a strategy to accomplish and you are told to get in line with the corporate vision or you are viewed as a "complainer". This goes for ways to improve sales, strategy to break into larger accounts, ideas on internal processes, leadership reviews, etc.

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Docusign Response
4y
Thank you for sharing your detailed thoughts. We have shared your perspective with leadership.
3.0
Jan 9, 2022
Recommend
CEO approval
Business Outlook

Pros

Good people, stock grant for all new hires and promotions, good benefits

Cons

Growing too fast for its own good, need far better support/customer success downmarket, little organization/training, low morale

Viewing 349 - 351 of 3,629 Reviews

Glassdoor has 4,170 Docusign reviews submitted anonymously by Docusign employees. Read employee reviews and ratings on Glassdoor to decide if Docusign is right for you.