Working large accounts but selling SMB deals - Sales Representative Docusign Employee Review

2.0
Jan 17, 2022
Recommend
CEO approval
Business Outlook

Pros

DocuSign is the best of the best when it comes to eSignature. No one does it better with more integration points. Work from anywhere mentality. Uncapped commissions.

Cons

They do not learn from their mistakes. Each year either the install teams or newco teams have a fantastic year, while the other suffers. Each new fiscal they change it up so the group that failed does better and the group that had success now fails. No one knows what they are doing when it comes to building out territories, verticals and quotas. They do not take into account any ideas from the frontline sales teams or their leadership. There are so many accounts with web plans and it's almost impossible to get them to spend more with a corporate plan when it's the exact same functionality. Deal sizes are very small and its impossible to hit quotas in newco. Very much a micromanagement style from leadership. There is no strategy put in place and there is far too much middle management. You will definitely not be "doing the work of your life" at DocuSign. If anything, you will be selling some of the smallest transactional deals in your career, with no possibility for promotion because goals are unattainable. It's all about the race to $5B in revenue and they do not care what they have to do to get there. Idea sharing is also frowned upon. It could be a great idea with a strategy to accomplish and you are told to get in line with the corporate vision or you are viewed as a "complainer". This goes for ways to improve sales, strategy to break into larger accounts, ideas on internal processes, leadership reviews, etc.

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Docusign Response
4y
Thank you for sharing your detailed thoughts. We have shared your perspective with leadership.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
3w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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