Booking.com reviews

4.1

80% would recommend to a friend

(7,584 total reviews)
avatar

Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Jul 11, 2015
Recommend
CEO approval
Business Outlook

Pros

Amazing people who are working there. I'm very sorry that they all continue to work in this company.

Cons

***Crazy shifts. (I was hired for a flex shift, which means, you work 8h in a period between 7 am and 11:30 pm. Regardless the fact that HRs tell you about preferences which you set in the system, you NEVER ever get the normal time. I worked there for 6 month, every month I had to work both 7 am and 3 pm shifts). Company demands a high productivity regardless you physical or health condition, regardless if you begin at 7 in the morning or finish at 11:30 at night. If you are sick, be sure, you will have to report to your sickness to your TL afterwards in details. TL usually press on you and if you have a trouble, or need at least 30 min per day off calls - forget. Nobody cares. You need a holiday? Forget. Of course, you can apply for holidays, but don't expect to get a day off within first 9-10 months of work. ***Salary. Depending on your tax rate, the least you can earn netto is 990 EUR. There is a quarter bonus. You DON'T get it, if: you are ever late for more than 1 min (!)., you were sick for more than 7 hours. Enjoy. ***Prospectives and opportunities. They promise you loads of opportunities within the company. Bad bad lie. Prepare yourself to work 1 year or more (only answering calls and sending templates, no other actions), and IF there will be a blessing from you TL and - attention - a LANGUAGE QUOTA in your office, only then perhaps they will allow you to apply for a better position. But it's of course not a guarantee that in the end you will get the new job. ***Free meals. Food for dogs. Sometimes you get something more or less eatable.

1.0
Feb 3, 2017
Recommend
CEO approval
Business Outlook

Pros

easy money. you are monthly paid to literally copy and paste templates and be polite to guests on the phone. no actual skills are required in order to succeed. colleagues are usually friendly and nice people

Cons

everything! the work environment brings just stress into your life. you are considered as little more than a slave. if the Team Leader does not like you you will be treated badly. do not work too hard as they do not like outstanding people. promotions are not based on meritocracy. if you want to have easy life or be promoted you need to do the least i terms of actual work but make sure to be nice to your team leader very well as that is the person you depend on. . the actual management will not give any importance to your complaint and will always stand on their side. Unfortunately team leaders do not really care about agents as their only goal is to be promoted themselves so if you are too good they will cut you off.. and if they do not like you as well. . they are basically allowed to do whatever they want as you do not count anything for he company. they usually hire over qualified people for the job and those are the first to leave as they are not treated with any respect. rules are not clear but if you dare say anything or ask the wrong question you'l get fired. for real! they usually do not even give much feedback. their favourite sentence is "you do not fit the company" .. and if you don't.. well, that means you have a brain :-)

1.0
Nov 6, 2015
Recommend
CEO approval
Business Outlook

Pros

- Fairly paid - Nice office in the city centre

Cons

- soul killing job - busy work that doens´t allow you to have relations with collegues except during the awful parties organized by the company - Team leaders seem to not respect and care about empolyees - fake atmosphere and niceness - for the managment customers are always right even if they are totally wrong or rude to you

Viewing 10 - 12 of 7,584 Reviews

Glassdoor has 9,126 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.