Pros
- Nice and central offices - Motorised desks and comfortable chairs - Free lunch - Kitchen full of fruit and coffee - Decent pay and benefits (the pay got better if you stayed for years) - Nice company culture - Generous amount of holidays - Frequent company events, a lot of money was spent on the employees
Cons
- Very strict schedules and break times, you could not leave your desk outside of your breaks without being told off - Your performance is very closely monitored, and the KPIs could at times feel impossible to meet - A lot was expected from the employees, during the high season you could expect to be scheduled to do nothing but receive inbound calls all day every day, and the time you spent between the calls should not exceed around 1 minute - You had to work shifts, weekends and bank holidays, but then again that applies to the whole holiday industry - Permanent contracts were only given after 2 years, and most people did not get them for the most ridiculous excuses - Many team leaders were very bitchy, gossipy and unprofessional and spent their time badmouthing the employees - Your tasks did not change no matter how many years you stayed in the company, and the only available promotions in Berlin were a trainer, and a team lead. All the other positions are only available in the Amsterdam headquarters.