the LEGO Group reviews

4.3

83% would recommend to a friend

(2,938 total reviews)
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Niels B. Christiansen

95% approve of CEO

78% positive business outlook

the LEGO Group has an employee rating of 4.3 out of 5 stars, based on 2,938 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The the LEGO Group employee rating is 24% above average for employers within the Produktion industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Jan 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Day to day relations with customers, Great conversations with customers, 50% discount on most products

Cons

This was my first job just after turning 16, and it left a horrible taste so to speak. It started off great, having been raised with LEGO with Danish family roots I had high expectations. I was blissfully unaware of how much harassment I was getting until later on. My first day of "training" (Which was just silence in the back room while taking a digital online training course) I was privy to seeing my assistant manager barge into the back room, raging mad, and kicking/throwing boxes down the back hall. This was not uncommon later on, he was constantly raging due to interactions with customers. Within the first 2 weeks of working there, red flags were already popping up. One female co-worker constantly and purposefully ignored me, only ever talking to me when she wanted me to do her work instead of herself, or if she wanted to poke fun at me for being a vegetarian. Another female co-worker (who was later promoted to supervisor) made the remark of "I'm going to whip out my [male genitalia] and smack you with it." (reminder, I was a minor at the time and this woman was mid-twenties.) The co-workers were very cliquey and would take any chance they could to exclude me. One co-worker turned supervisor, reported me and 2 other of my co-workers for having a conversation about Star Wars because she had no knowledge of the subject and took offense to that. My hellish manager, constantly pretended to hit or kick me, admitted openly that he used me as a scapegoat, and tried to embarrass me on any possible occasion. Among many other harassment and mistreatment instances that I'm unable to recall at the moment, they also all partook in violation of company policies, such as: Discluding me from Christmas decorating by sending me home; Making me change very high lightbulbs on a wobbly ladder without supervision; Stealing bricks and minifigs; Intentionally damaging sets from shipments so they could then purchase said sets at a discounted price; Using inappropriate language in the store and back room; Having inappropriate music playing in the back room; Having inappropriate screensavers on company phones left lying in the store; and more. Aside from my store itself, I also dealt with mistreatment from Corporate. I had reported my co-workers for how they were behaving and corporate investigated. They ended up telling me nobody had broken any rules, nobody would be fired, that I was a liar, that nobody was harassing me, and that I was the one causing problems. Even though I had been tearing up while conversing with them and I was a minor at 16, they did nothing. I quit promptly on the spot a few minutes later. Aside from my personal experiences I was also told stories by co-workers of people who worked there prior to me: One old employee urinated in another co-worker's drinking cup because they had ticked him off; Another employee had called 'dibs' on girls who he said were 'gonna be hot when they're older'; another used to hit on all the Asian girls who came in including one of the co-workers. I also had co-workers and supervisors who quit from mistreatment. A newer co-worker had also commented on how it seemed everyone constantly bullied me. About 7 months later I heard that a new store was opening in San Francisco, and I thought it could be a fresh start. I wrote to my old regional manager and got the go ahead to apply. I applied, got a call back maybe the next day and the manager I spoke with loved my prior experience and was ready to offer me a supervisor position, he said he'd be in touch after checking with my last manager to see what he had to say about me. About a few days later there was a job fair for the store so I dropped by and left my application with the people there as well who also loved my prior experience and such, and they too wanted to see what my previous manager had to say about me. They told me to watch for a call in the next couple of days. I never heard from any of them again, even after writing an email to them to check up on the hiring process.

1.0
Nov 19, 2017
Recommend
CEO approval
Business Outlook

Pros

The product is fab so it's really easy to be enthusiastic about what you're selling. The job itself can be a lot more fun than most retail jobs. Management has an eye for interesting and fun people (who they suck out dry of life but later in cons) so the social element can be quite good.

Cons

Where to even start? The main con is the management and everything they do really. They use low hour contracts to destabilise and punish people and manipulate behaviour. Not for justifiable reasons, reasons like you said their workshops are boring and you get nothing out of them. If you want people to be stimulated by the workshops and meetings you deliver, improve your material. Many people are not zombies. Management pick like 4 people they really like because they kiss their behind and clearly sugarcoat how awful and useless they are at their jobs. The rest of you who can't pretend are doomed. Double standards are the only dependable standard for these people. One of the most insulting things is management pretend how important they are, or forget how small their stores are or that it definitely is mostly just a job, especially that people do part time. We go home and carry on with our lives, and go be human elsewhere. Not allowed at Lego Retail. Instead of being honest that you're probably pursuing something else, but can lend your skills and develop some new ones at a job you mostly have to make money, they want you to act like they cure cancer and are at the forefront of world politics. You are just lucky to be in their presence. I could write a book for this section, but don't trust the positive review. You may be of the 5 people lucky enough to be treated like a human with skills and talents like that person. If you're not willing to pretend that Lego Retail is not the be all end all of life, good luck. Also to management who will read this, pretending like corporate are "jealous" of retail is a JOKE. Someone working for core Lego group would never swap places with a retail job in a million years. (yep, they actually try to sell this to you - that someone with job stability and better benefits would rather be you haha)

4.0
Aug 26, 2014

Amazing overall experience

Recommend
CEO approval
Business Outlook

Pros

Great colleagues Supportive work culture Dedicated staff Good pay, benefits and training opportunities

Cons

Office politics can play a part in important decisions Danish culture of work can mean it takes forever to complete tasks that could be easily done elsewhere Overly cautious about brand, incessant testing can kill/dull great creative ideas Headquarters in a incredibly boring town, not great for young staff without families

Viewing 88 - 90 of 2,938 Reviews

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