TUI Group reviews

3.7

71% would recommend to a friend

(1,991 total reviews)
avatar

Sebastian Ebel

69% approve of CEO

50% positive business outlook

TUI Group has an employee rating of 3.7 out of 5 stars, based on 1,991 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TUI Group employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel & Unterbringung industry (3.6 stars).

Reviews by job title

2K reviews
4.0
Mar 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Good environment and no pressure developments

Cons

Sometimes management has ideas that are not the best and not really care even though advised not to

1.0
Jan 1, 2025
Recommend
CEO approval
Business Outlook

Pros

- You get to work in the travel industry - Some discounts/free trips (though only after 1year +)

Cons

- Work schedule was completely inflexible, you had to work the days and hours they set/couldn’t specify a day you couldn’t work. - Told off by management for leaving when my shift ended and not staying longer despite not being in the middle of serving a customer etc. - Impossible to take holiday off, managers decided what days/weeks you can have. - IT team long and laborious to deal with, makes it hard for retail staff to do their jobs properly. - No lunch/break for a 6 hour shift. - Staff leaving constantly, shops forced to run on low staff or shut on certain days. - You are contractually required to go and help out at a different branch if they are low staffed. With no consideration if your commute to that branch would be impossible/2hrs+ away.

avatar
TUI Group Response
1y
Hi there, we’re sorry to hear about your unpleasant experience with us. We take your feedback regarding our work-life balance/flexibility seriously and will work to address these various issues as this doesn't reflect our standards. We value your input, as it helps us identify areas where we can improve the employee experience. Best wishes from the TUI Employer Brand Social Media Team
2.0
Nov 30, 2024

The worst

Recommend
CEO approval
Business Outlook

Pros

Working from home Workation option

Cons

Pay is horrendous Not good health benefits packages The “perks” like discounted flights and hotels are really difficult to get The annual spending allowance has so many rules, you can only use it to cover a specific percentage of the booking and required to cover the remaining amount Micromanagement to the max

avatar
TUI Group Response
1y
Thank you for taking the time to give feedback about your experience at TUI. It's great to hear that you enjoyed our flexible working. We acknowledge your concerns about the pay and management. We're committed to improving in these areas and appreciate your input in helping us do so. Best wishes from the TUI Employer Brand Social Media Team
Viewing 154 - 156 of 1,991 Reviews

Glassdoor has 3,027 TUI Group reviews submitted anonymously by TUI Group employees. Read employee reviews and ratings on Glassdoor to decide if TUI Group is right for you.