ServiceNow reviews

4.0

77% would recommend to a friend

(5,746 total reviews)
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Bill McDermott

89% approve of CEO

72% positive business outlook

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,746 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Feb 22, 2024

ServiceNever

Recommend
CEO approval
Business Outlook

Pros

I was a part of platform infra automation QE testing team. There are no benefit of being in the team. It's a production support team.l with 24/7 working expectation. Company is good but my teams working environment is very unhealthy. I have to leave within 6 months due to poor working style of the team

Cons

The project is a disorganised nightmare without any clear-explainable process, impractical team structure and unrealistic expectations. There is no apparent direction at the leadership level and every trivial thing seems to become priority at once creating panic in the team. During my tenure here, it was very difficult for me to identify if I am working in an engineering team or a support team. Maybe engineering and support are treated as same thing here which can be use interchangeably as per convenience. From my perspective, it just a split between too many tiny teams that just passes the buck when something is broken and gets territorial when someone takes action in their area. Besides weekly task allocation and some internal meetings, the team's process is practically non-existent. I hardly have any regular talks with any PM’s/BA’s, architects or developers for the testing tasks I work upon. However, I always leave questions on teams channel in my day which are answered when I am asleep at night so that I can again ask follow-up questions next day. This cycle of questions and answers is called collaboration here. I have a direct manager and dotted line manager to demonstrate my ability to work and juggle with multiple priorities at the same time and to degrade my work life balance in that process. To add to the misery, there are people at management level who are clueless on what QE is about maybe because they don’t have any ground level reality or any first-hand working experience in QE domain.

2.0
Feb 19, 2024

Marketing vs Reality

Recommend
CEO approval
Business Outlook

Pros

Compensation, stock price, and the platform

Cons

Middle management, politics, diversity and inclusion

4.0
Feb 13, 2024

ServiceNow

Recommend
CEO approval
Business Outlook

Pros

Great product, strong market preference, strong reputation, great benefits

Cons

growing pains in org structure and decision making. people pushed into positions for wrong reasons. little decision making availability outside US

Viewing 658 - 660 of 5,746 Reviews

Glassdoor has 6,686 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.