Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at ServiceNow?

77% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (380) , Senior Software Engineer (206) , Staff Software Engineer (115) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 803 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 442 reviews)); "Great people and a lot of learning" ((in 402 reviews)); "Benefits are good and fair" ((in 401 reviews)); "Good pay and stock performance" ((in 260 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 176 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 130 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 33 reviews)); "Quiet layoffs: Both contractors and full" ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

What are the top reviewed ServiceNow locations?

München , Frankfurt am Main , Berlin , Düsseldorf , Hamburg , Stuttgart

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ServiceNow

ServiceNow reviews

4.0

77% would recommend to a friend

(5,746 total reviews)

Bill McDermott

89% approve of CEO

72% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

3.9

Work/Life balance

3.8

Career opportunities

3.7

Senior management

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,746 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Jan 30, 2024

Best company with worst hiring culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Perks Salary Office space Rsu Leadership team

Cons

Hiring Senior management Promotions Growth Early joiners

1.0

Jan 26, 2024

Poor culture and politics

Senior product manager

Recommend

CEO approval

Business Outlook

Pros

Pay may be good at times. Flexible wfh policy, regular t-shirts

Cons

Culture is really bad in some product lines and leadership lacks vision and often takes immature decisions. My experiene has been pathetic. they keep building useless products that can never even meet the experience that atlassian jira or monday.com or asana can offer. Unfortunately the company culture is being spolied by people who join in the senior roles from other companies.

3.0

Nov 13, 2023

Good on the outside, Rotten from within

Director

Recommend

CEO approval

Business Outlook

Pros

Marketing, Product and IT orgs are reasonably legit.

Cons

Operations, Sales, Customer Success are probably not up to par. Operations, in particular, has a lot of old school tech co alums. They brought over a lot of toxic culture from Cisco, Salesforce.

Viewing 661 - 663 of 5,746 Reviews

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