Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

79% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (115) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (60) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 799 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 456 reviews)); "Great people and product at ServiceNow" ((in 411 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 402 reviews)); "good pay and chance to hit target" ((in 267 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 175 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 127 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 52 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 29 reviews)); "No training or guidance from management" ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

What are the top reviewed ServiceNow locations?

München , Frankfurt am Main , Berlin , Düsseldorf , Hamburg , Stuttgart

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ServiceNow

ServiceNow reviews

4.1

79% would recommend to a friend

(5,734 total reviews)

Bill McDermott

91% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.8

Career opportunities

3.7

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,734 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

4.0

Dec 3, 2021

Snow

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Cool product and great stock

Cons

Toxic workplace, uneducated leadership, can often marginalize employees of color.

4.0

Nov 15, 2021

It’s your average growing tech company

Product designer

Recommend

CEO approval

Business Outlook

Pros

Benefits like unlimited PTO and RSU, handful of nice people to work with, inspiring leadership, a lot of intern to FT conversion

Cons

Design org is still maturing, a lot of growing pains, processes and documentation is unorganized, company doesn’t value legacy employees as much so there’s pay inequity. Middle management is not the best, but they try given the circumstances. Some leaders are not easy going and pretentious.

2.0

Nov 10, 2021

Great growth. Great CEO. However, if you have a "no @sshole rule", look elsewhere.

Design manager

Recommend

CEO approval

Business Outlook

Pros

- Great CEO - Pockets of good leadership - Some really great people working on the front lines - Rapid growth and opportunities (if you can handle the stress and pain of it)

Cons

- I've watched sooo many managers end up quitting because it is just unmanageable - Process gets in the way of innovation - Engineering leaders not interested in innovating - Fairly toxic Engineering org. This one element keeps the job from being enjoyable.

Viewing 562 - 564 of 5,734 Reviews

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