ServiceNow reviews

4.1

81% would recommend to a friend

(5,709 total reviews)
avatar

Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,709 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
May 10, 2017
Recommend
CEO approval
Business Outlook

Pros

RSU, great product although using outdated technologies

Cons

Yes Man Culture in which you are expected to agree with everything. No feedback asked or taken. Lack of clear communication about central processes and expectations but you get a slap on the wrist if you missed something. Longterm employee especially in middle-management are resistant to change and refuse the acknowledge that the company has grown. Conflicts between locations (SD and SC), silos and overall bad culture and morale. Employees on all levels, including managers are afraid to speak up. Lack of consistent HR processes, no goals setting or performance measurement practices, no peer/360 feedback. High turnover rate, many people put up with culture and stay because of RSU, many leave after their 1st year vesting, and some don't last as long.

3.0
May 5, 2017
Recommend
CEO approval
Business Outlook

Pros

Lots of autonomy in creation of service offerings, proposals, SOW's. Very startup "wild west" approach. The products are awesome and inspiring.

Cons

Constant conflict between ServiceNow PS and partners makes it almost impossible to make your numbers. Sales teams are told in the field to avoid using internal services . There is no career advancement in this roll. avoid this job if you are going to servicenow

Viewing 5377 - 5379 of 5,709 Reviews

Glassdoor has 6,645 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.