Growing pains and culture issues - Senior Manager ServiceNow Employee Review

1.0
May 10, 2017
Recommend
CEO approval
Business Outlook

Pros

RSU, great product although using outdated technologies

Cons

Yes Man Culture in which you are expected to agree with everything. No feedback asked or taken. Lack of clear communication about central processes and expectations but you get a slap on the wrist if you missed something. Longterm employee especially in middle-management are resistant to change and refuse the acknowledge that the company has grown. Conflicts between locations (SD and SC), silos and overall bad culture and morale. Employees on all levels, including managers are afraid to speak up. Lack of consistent HR processes, no goals setting or performance measurement practices, no peer/360 feedback. High turnover rate, many people put up with culture and stay because of RSU, many leave after their 1st year vesting, and some don't last as long.

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5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

great benefits if you are a full-time employee amazing people and individuals to work with

Cons

boys club culture horrible management and leadership, no transparency or follow through absolutely no stability in org charts, had 5 managers in one year entitled execs who take home the majority of profits and act like they are celebrities No growth, very slow to promote Leadership plays excessive favorites Unclear job descriptions and expectation that you will work "start-up" hours around the clock

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