ServiceNow reviews

4.1

80% would recommend to a friend

(5,713 total reviews)
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Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,713 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Sep 28, 2023

Not as rewarding as it used to be

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Good amount of holidays, wellbeing days - Compensation feels competitive, with consistent bonus payout and opportunity for equity refresh - A lot of smart people who are passionate about what they do

Cons

- Unlimited PTO is a farce. Unless you're in EMEA or in leadership, who seem to be out of office two months a year, you will use less PTO than you would anywhere else. - We deliberately choose not to use our own products to manage workflows in most cases, which is honestly embarrassing and not something I think customers would feel great about if they knew. - Santa Clara is full of self absorbed workaholics whipping the org to move at unsustainable speed with shrinking budget and headcount. - Some ambitious leaders have consolidated too much organizational mass under themselves and have managed it poorly as a result, but face no accountability. - Global roles have significant demand and pressure to work essentially across all time zones. I have 7-9pm calls on my calendar almost every day of the week. This is a great opportunity for privileged employees who have little to no obligations or aspirations outside of their career. It's demoralizing for everyone else. - Often feels like an obsession with obscure wall street metrics drives the business more than what we deliver to customers. It's as if we strive to be Sisyphus; we crunch every quarter, we beat and raise guidance to crunch ever more, and every quarter the share price decreases because the market is volatile. Nobody is winning. When the job market opens up again, attrition is going to be wild.

3.0
Dec 2, 2022

Not a great place for women

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are great, pay is very competitive

Cons

If you are a woman here, get ready for tons of mansplaining by dudes that are less knowledgeable and less experienced than you. There are obviously many men who were in the right place at the right time and promoted beyond their capabilities and are very insecure about it.

3.0
Feb 24, 2022

Depending on department can be a toxic culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits, Smart colleagues, Global company

Cons

Toxic work culture Emails at all times of the day and night You’ll find yourself responding to work even on The weekends. They like to call it the “rocket ship” and seems like everyone is drinking the kool-aid. Zero work life balance! Stay away!

Viewing 373 - 375 of 5,713 Reviews

Glassdoor has 6,650 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.