ServiceNow reviews

4.1

80% would recommend to a friend

(5,715 total reviews)
avatar

Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,715 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Dec 7, 2023
Recommend
CEO approval
Business Outlook

Pros

On the whole it was the best company culture I have experienced. On paper, opportunity to earn/hit your quota looks good. Vast array of out of the box capabilities built on the Platform. Diversity - very positive if you are female.

Cons

Entry level and mid-level SC managers/directors (about 75% of them) are almost totally focused on self-promoting and personal branding activities, either internal activity or LinkedIn messages. Very little time given to coach, mentor and develop the team of SC's they are supposed to be responsible for, most of their time spent on objectives that drive them to promotion. Felt like only lip-service is paid to discussions on growth and development but no actual activity or real tangible support by the manager to help you. There are still issues with diversity. Can be strange that with so much effort made, using positive discrimination methods, that the organisation prefers to fill diversity quota's than the best fit. There are people that still find themselves excluded, Still hearing of employee's passed over, based on what they believed to be, their ethnicity and/or age. Account assignments are key to hitting your quota, plenty of people hitting and exceeding their quota, but plenty of others repeatedly left on maintaining low or non-spending customer accounts. It is a, "if your face fits" environment, get used to it! Way too much pressure to learn new areas and many of my accounts languished in legacy IT solution and low spend cycle, together with the other cons listed above, these caused me to leave.

3.0
Oct 15, 2023
Recommend
CEO approval
Business Outlook

Pros

ServiceNow has a great story and Bill McDermott is a fantastic leader.

Cons

First and second line leadership is not the best I’ve ever worked with. Micromanagement doesn’t work. Compensation plan is good if you have a good patch, but the plan for reps with one or a few accounts is not motivating.

Viewing 370 - 372 of 5,715 Reviews

Glassdoor has 6,652 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.