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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      80% would recommend to a friend

      (5,715 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      76% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,715 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      3.0
      Feb 20, 2022

      Depends on what you care about

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Compensation usually above market - (Formerly) great equity grants - Very high growth - Excellent marketing - Extensive training opportunities

      Cons

      - Internal culture at management levels ranges from non-existent to toxic and hostile - Once fully vested, people leave almost immediately, which shows how little the environment actually provides past compensation - Despite internal messaging there is a sense that the music will stop sooner rather than later and things will get worse quickly - Customers are beginning to dislike the company as much as they like the product

      3.0
      Oct 25, 2021

      Leadership politics

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Team mates are incredible. Bill is amazing. Solutions are credible.

      Cons

      Leaders at the VP and SVP level can’t find a way to work well together. Conflicting styles, can’t play in the sandbox together. They say the right things but don’t action them . Too much inside politics that plays with the careers of dedicated employees. And at the senior director level it’s even worse. It’s a shame. Unfortunately there’s a big disconnect from the narrative Bill has and what leadership down stream do.

      2.0
      Oct 19, 2021

      Don't buy into the hype!

      Itspecialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Big company....great stock price...a lot of growth

      Cons

      For being a workflow company their internal processes are horrible. Too many salespeople in this company do not make the big money they talk about. If you are interviewing with NOW make sure you ask about 'Debooks' this is when a client does not renew their license and it affects your quota and commissions. Have you ever received a negative commission report? It is common here.

      Viewing 376 - 378 of 5,715 Reviews
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      Glassdoor has 6,652 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.