- Managers/department heads not capable of resolving internal issues
- Too many meetings without clear objectives, not meeting deadlines and respecting people's time
- No unity among department managers, they try to be best instead of working in harmony
- No proper trainings/coaching given to agents, most are self-taught and taking experiences by making mistakes
- No clear/defined processes, weak product/system knowledge, taking shortcuts and temporary solutions instead of focusing on long-term solutions
- Poor feedback systems, senior managers frequently gossips around and quick to complain
- Strong office politics
- Internal issues kept increasing which leads to performance issues in different departments and increasing irate customers and complaints
- No promotion unless someone leaves the organization
