- Leadership will receive our feedback and do nothing about it
- Since the three rounds of redundancies, a lot of the workload has come to our team, the workload has tripled over a year
- Compensation is horrendously low for this role considering the amount of workload and how stretched you are on different projects
- The management and Leadership teams do not have training on how to handle different types of people, their stress is often taken out on their team verbally
- Favouritism
- Constant changes to the job role (for a very long time we did not have a job spec, it has not been updated to show all the additional jobs we do)
- No clear progression after this role (because we are too broad and lack depth in our experience, it's quite difficult to move into a different type of role within Lightspeed. There is no further type of support that we could move into)
- There is a serious lack of job opportunities for Support, the Tier II team has been waiting for a year and maybe more with no sight of a promotion. Some have left the business because of this.
- Underqualified people are hired for the support roles, which results in more workload for the other support teams
