Lightspeed reviews

3.5

61% would recommend to a friend

(1,068 total reviews)
avatar

Dax Dasilva

75% approve of CEO

49% positive business outlook

Lightspeed has an employee rating of 3.5 out of 5 stars, based on 1,068 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
5.0
Mar 17, 2026
Recommend
CEO approval
Business Outlook

Pros

- great company culture - amazing benefits - good team dynamic

Cons

None that I can think of

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Lightspeed Response
1mo
Hi, thanks for taking the time to leave a review and for the impact you are making at Lightspeed. It is fantastic to hear that you are having such a positive experience with our company culture and team dynamic. We are also glad to hear you are enjoying our benefits package as we strive to provide a world-class experience for our employees. Thank you again for the review!
2.0
Mar 17, 2026

All gas, no structure

Recommend
CEO approval
Business Outlook

Pros

Big, impressive office. Genuinely nice people. Solid perks and plenty of bells and whistles — a bit like a pretty castle that distracts from the fragile foundation underneath.

Cons

This company is heavily focused on chasing revenue, but the operational foundation to support that growth simply isn’t there. Sales and expansion dominate the narrative, while structure, process, and internal systems feel like afterthoughts. Leadership appears fixated on top-line numbers, assuming sales will compensate for deeper operational gaps. They don’t. Onboarding was minimal to nonexistent. There is no real process, no structured training, and very little support. New hires are left to figure things out largely on their own because everyone is too busy pursuing the next deal. That’s not empowerment — it’s absence of direction. Sales may be the lungs of a company — you can keep pumping your chest and celebrating the numbers — but when the skeleton is cracking, the body won’t hold. Right now, the structure feels extremely fragile. The result is predictable: burnout, confusion, inconsistent customer experience, and internal friction. Growth without infrastructure isn’t sustainable. When pressure increases, the cracks show quickly.

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Lightspeed Response
1mo
Hi there, thanks for taking the time to review and for the impact you made during your time at Lightspeed. It is great to hear that you enjoyed our Montreal office and most importantly, the genuinely nice people you worked with. We take great pride in our culture and the community we've built. However, we are concerned to hear your perspective on our operational foundation and onboarding experience and we apologize if you felt unsupported or that you lacked the necessary direction during your tenure. We take your comments seriously and will take this feedback on board as we continue to evolve. If you would like to share more specific details about your experience, please feel free to reach out to our confidential mailbox at people@lightspeedhq.com. We wish you all the best with your future endeavors.
2.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice people and fully remote

Cons

Pay was not very competitive

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Lightspeed Response
1mo
Hi, thanks for taking the time to review. It is great to hear that you enjoyed working with our team and appreciated the flexibility of our fully remote environment. We take pride in our people and in offering a workplace that supports balance. Thank you for sharing your perspective, and we wish you all the best with your future endeavors.
Viewing 19 - 21 of 1,068 Reviews

Glassdoor has 1,204 Lightspeed reviews submitted anonymously by Lightspeed employees. Read employee reviews and ratings on Glassdoor to decide if Lightspeed is right for you.