Lightspeed reviews

3.5

61% would recommend to a friend

(1,073 total reviews)
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Dax Dasilva

76% approve of CEO

50% positive business outlook

Lightspeed has an employee rating of 3.5 out of 5 stars, based on 1,073 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Mar 22, 2023

BURNOUT MAGNET COMPANY

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-It’s a good place if you’re starting out in your career and you’re eager to learn and discover new things - Really great office, it’s literally a castle! And you get unlimited snacks and they have their own barista and resto now - Top notch benefits all around - Fun events and lots of activities throughout the different teams in the organization

Cons

-If you are a hard working, fast learner and self motivated person, they will take advantage of you, not compensate you nearly enough and you’ll probably end up pulling the weight of many of your colleagues that don’t care for the work as much as you do. -Management will compensate your work with more work every time and as soon as you speak up, they’ll categorize you as difficult to work with and gaslight you - once you start reaching new levels of responsibility, you’ll realize there are tons of fires and messes everywhere and they’ll blame you for past mistakes or errors and force hard impossible deadlines to fix issues that had been unsolved for years before. - many of my colleagues, from my own team, left for extended periods of time due to BURNOUTS, I would say around 30% of my overall team suffer from this and management did little to get to the root of the problem (hint: they were the problem) -Some people were hired that weren’t performing as well or weren’t a fit but the manager wouldn’t take action until the person would leave by it’s own choice. There would be a lot of complaining from this manager about this person but no concrete actions were ever taken, even as it brought the morale of the overall group down - Managers are not well equipped to lead their teams and there isn’t much help given when you find issues and are trying to take corrective actions - time and time again, I witnessed complaints across the company of many different departments about being underpaid compared to the industry average and there was always a fancy blablabla or excuses why they couldn’t improve - even as a top performer, you’ll hear that you’re not doing enough and that you should organize yourself better to achieve more. (The goalpost keeps getting moved forward while you see your colleagues achieving 10 - 20% and getting the same bonus amount ) - Several complaints were made about my manager and HR did nothing to address the issues despite the systematic burnouts - there was a LOT of talk around creating a career path with the help of HR but I never had a meeting with them and no one approach me to advise me or coach me on anything - I became a leader for my team and received ZERO coaching from my direct superior on this new role or any type of direction or advise from HR, so I was just figuring out as I went and then received bad feedback cause I wasn’t excelling at it - My direct boss would constantly talk about working extended hours and would send messages to us in the early morning (we were in the same time zone) which made you feel like you were not working hard enough -as you’re moving up, they expect you to do your new role and keep doing the other roles too. By the time I left, I had more some promotions, so I was basically juggling different positions and expected to perform in all of them . When I complained about this to my boss, they gaslight me again and said I should be a “team player”

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Lightspeed Response
3y
Hello, thank you for taking the time to share your review here on Glassdoor. What you have described is not at all the experience we want for our employees. We take this review seriously and to be able to address this we need more information. If you are open to it please reach out to our confidential email at people@lightspeedhq.com so that we can ensure that other employees do not have a similar experience. Thank you for all of the contributions you made during your time at Lightspeed and we hope to hear from you directly soon.
1.0
Mar 3, 2023
Recommend
CEO approval
Business Outlook

Pros

They are a Canadian company

Cons

They mislead and trick you about the role during interview and hold back very key information: like you have to request a day off on stat holidays or else you have to work. You literally sit by your computer and wait for a phone to ring. You can’t prospect your own business. There are not enough leads for the number of employees hence, they would rather pay measly 50k base salaries then commissions. They manipulate you to think you have control of this so either you bribe an SA for more leads, hope your manager feels sorry for you enough to route business to you, or rather the chance to have business. They don’t care about their customers and their product offerings are garbage.

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Lightspeed Response
3y
Hi, thank you for taking the time to write a review here on Glassdoor. What you have described in your review is not the experience we want our employees to have. While we do require some coverage on statutory holidays for Account Executives it is on a volunteer basis and not mandatory. We also ensure that our leaders are available to support Account Executives to manage their lead stream. In addition, if employees have concerns about compensation, their People Business Partner is available to discuss this further. If you are open to it, we would like the opportunity to discuss your experience more so that we can ensure that other employees do not have similar experiences. Please reach out to us at people@lightspeedhq.com. This is a confidential email. Thank you for your contributions to Lightspeed when you were with the company.
2.0
Jan 22, 2023

Poor benefits, poor salary

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible time off Free food at the Montreal office Good maternity leave benefits

Cons

- Most employees underpaid. Not on par with tech companies, well below industry standards. - Unless at the GM/VP level, people don’t feel like they truly matter. - Company tries to push the culture of “you shouldn’t be here for the salary. You should want to be here to help the company succeed”. Lol - When any discussion related to compensation is brought up, the narrative is always to wait until “next comp cycle”. When that cycle is reached, people are often left feeling disappointed. - Poor organization internally. Created a bunch of complexities in their org structure only to lay off people at a later time claiming org structure is too complex.

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Lightspeed Response
3y
Hello, thanks for taking the time to review and share your experience. This is absolutely not the experience we want for our employees and we'd really appreciate further information about this to be able to address the concerns. If you're open to it, we encourage you to reach out to your manager or People Business Partner to set up a time to talk. Or if you'd prefer a confidential email, then we have the following where you can write to us: people@lightspeedhq.com. We really welcome your ideas and feedback, and hope to hear from you directly soon. In the meanwhile, thank you for your contributions to Lightspeed so far in your 3+ years so far. We're happy to hear the Montreal office perks are appreciated, as well as some of our other benefits. We're aiming for a world-class employee experience for our people and want to hear how your experience is now since this review was penned in January.
Viewing 172 - 174 of 1,073 Reviews

Glassdoor has 1,209 Lightspeed reviews submitted anonymously by Lightspeed employees. Read employee reviews and ratings on Glassdoor to decide if Lightspeed is right for you.