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      Lightspeed

      Engaged Employer

      Lightspeed reviews

      3.5

      61% would recommend to a friend

      (1,070 total reviews)
      avatar

      Dax Dasilva

      75% approve of CEO

      49% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.6

      Compensation and benefits

      3.3

      Career opportunities

      3.1

      Senior management

      Lightspeed has an employee rating of 3.5 out of 5 stars, based on 1,070 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      May 16, 2017

      Great learning experience, but don't expect to have a life or make money

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      In customer facing roles (which is the main focus of the company), you either work on the support side or the sales side. On the support side, you will work with truly incredible people and supportive, approachable, wonderful management. On the sales side, you have the potential to make a lot of money. It's also a great office, nice to work on Macs, and the paid OPUS pass is nice. This is an incredibly fast paced environment so you will definitely learn quickly. The CEO is also the company founder, and a really sweet guy who truly cares about the product and makes time for everyone.

      Cons

      With these two customer-facing roles, there are two options: on the support side, you will not make any money (between $15-$17 an hour). Lightspeed is a sales company above all else - much more focused on sales than product - so working on the sales side, you can expect to make tons of money, however you won't have a life and you'll live at the office. The sales team spend all their time together so it turns into this dramatic, incestuous family. They also promote not based on who portrays the best leadership qualities, but based on favouritism, and even more recently, who gets romantically involved with select executives.

      avatar
      Lightspeed Response
      9y
      Dear former employee - one of the great challenges of Glassdoor is the inability to have a conversation. We are truly disappointed that your experience at Lightspeed was not a positive one. We would very much appreciate the opportunity to hear from you directly so we can learn from this experience so that we may grow as an employer. Though of course you are under no obligation to do so (and would not benefit personally given you've left), if you're open to discussing, please reach out to us at hr.confidential@lightspeedhq.com. We promise that your anonymity will be preserved. We seek only honest feedback to help make our organization the best that it can be, and most importantly, to reach the highest levels of satisfaction among our employees. We sincerely hope to hear from you. Thank you.
      5.0
      May 15, 2017

      Great Opportunity, High Pressure

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lightspeed is a very fun company to work for with great values. In order to be successful it is important to have a positive attitude and a desire to overachieve. Benefits offered are great and most (if not all) are very friendly.

      Cons

      Performance driven, if you don't perform you will fall to the side. You are expected to work hard which includes many long days.

      avatar
      Lightspeed Response
      8y
      Thanks for your feedback. We are thrilled to hear of your appreciation of our benefits package and we will certainly use this feedback to continue to make our benefits even better. We understand how performance-driven departments can be both exciting and challenging, and we do our best to recognize and appreciate everyone for their hard work - after all, you are the performance drivers of our organization! Our goal is to build careers and nurture talent, which has made us have ongoing conversations on how to best do that. We are feeling optimistic about the new initiatives about to come to light!
      1.0
      Apr 26, 2017

      Sales Team

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people make the company. If it weren't for most of my co-workers I'd never go back.

      Cons

      You don't have a life outside of Lightspeed. You're required to owork 9-6 minimum, but gd forbid you leave at 6 and it looks back- with little to no breaks. People hardly take a lunch and they usually just eat at their desk while they work. Working from home isn't a real lthing- it's only IN CASES of emergencies. The company isn't transparent at all. Ex: "shutdown week from christmas to NYE" is not a shutdown week for sales. You're expected to work while everyone else is on vacation. Overall the environment is high stress, there is no work/life balance, managers are inexperienced and I wouldn't recommend this job to anyone. Lot of highschool like politics.

      avatar
      Lightspeed Response
      8y
      I’d like to apologize for the late response, and thank you for your feedback. I’m sorry to hear about your negative experience at Lightspeed, but I’m hoping to address the aforementioned issues. We’re glad to know that you have a positive opinion about the people in the company because we truly believe that they are our greatest asset. Work/life balance is different in any rapid growing company like ours, and we certainly see the need for improvement. As for the “shut-down week”, this is known as a “partial shut-down week” in customer-facing teams, and I do apologize if there was any miscommunication on our part. If your role requires you to work during the holiday period, there is a financial incentive (to thank you for supporting our growth and customers during the holidays). In terms of management concerns, we’re always developing the way that we train our managers and have made a renewed commitment to grow our leaders. Thank you for taking the time to write.
      Viewing 1009 - 1011 of 1,070 Reviews
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      ReviewsLightspeed reviews

      Glassdoor has 1,206 Lightspeed reviews submitted anonymously by Lightspeed employees. Read employee reviews and ratings on Glassdoor to decide if Lightspeed is right for you.