Great learning experience, but don't expect to have a life or make money - Anonymous employee Lightspeed Employee Review

2.0
May 16, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

In customer facing roles (which is the main focus of the company), you either work on the support side or the sales side. On the support side, you will work with truly incredible people and supportive, approachable, wonderful management. On the sales side, you have the potential to make a lot of money. It's also a great office, nice to work on Macs, and the paid OPUS pass is nice. This is an incredibly fast paced environment so you will definitely learn quickly. The CEO is also the company founder, and a really sweet guy who truly cares about the product and makes time for everyone.

Cons

With these two customer-facing roles, there are two options: on the support side, you will not make any money (between $15-$17 an hour). Lightspeed is a sales company above all else - much more focused on sales than product - so working on the sales side, you can expect to make tons of money, however you won't have a life and you'll live at the office. The sales team spend all their time together so it turns into this dramatic, incestuous family. They also promote not based on who portrays the best leadership qualities, but based on favouritism, and even more recently, who gets romantically involved with select executives.

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Lightspeed Response
9y
Dear former employee - one of the great challenges of Glassdoor is the inability to have a conversation. We are truly disappointed that your experience at Lightspeed was not a positive one. We would very much appreciate the opportunity to hear from you directly so we can learn from this experience so that we may grow as an employer. Though of course you are under no obligation to do so (and would not benefit personally given you've left), if you're open to discussing, please reach out to us at hr.confidential@lightspeedhq.com. We promise that your anonymity will be preserved. We seek only honest feedback to help make our organization the best that it can be, and most importantly, to reach the highest levels of satisfaction among our employees. We sincerely hope to hear from you. Thank you.

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Pros

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Cons

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3.0
Nov 10, 2025
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Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Lightspeed Response
4mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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