Lightspeed reviews

3.5

61% would recommend to a friend

(1,070 total reviews)
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Dax Dasilva

75% approve of CEO

49% positive business outlook

Lightspeed has an employee rating of 3.5 out of 5 stars, based on 1,070 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Jul 12, 2019

Practice What You Preach

Recommend
CEO approval
Business Outlook

Pros

Used the be a good place to work. Benefits are nice.

Cons

The employees are the ones who have contributed to the unique workplace culture and helped shape it to what it is today. Unfortunately, things have changed since I started approximately 4yrs ago. Upper management pits employees against one another in hopes that the competitiveness will foster productivity. Unfortunately, this has created a toxicity that is poisoning the ecosystem of the workplace. Since the company went public, this ethos has only gotten worse. Financials are more important to the company than the well being of their employees — which is very much the opposite feeling from when I first started. Lower level support staff are pushed to go ‘above and beyond’ and work extra hard, only to make upper management look like they can actually run a team. No matter how much you contribute, you will be let go/laid off/fired once they feel like your purpose has been served and there is nothing left to squeeze out of you. The HR Team never wants to get their hands dirty and instead of doing any real problem solving, keeps pushing issues to the back burner until something catches fire. I was inspired to write this when I recently read another negative review (See: ‘Dax’s image is the only good thing about the company’). Their perspective is spot on. Senior Management are indeed a bunch of frat boys as well as wannabe mafioso types who’ve spent too many hours re-watching the Godfather trilogy. They do not care about the well being of their respective teams, they only care about themselves. It’s a shame really because when I first started working for this company I really enjoyed it. I am sure that this sentiment is not unique to my experiences. I would encourage anyone else reading this, who has felt the same, to share their thoughts. I would also encourage any Management reading this to be more proactive about checking in more regularly with their teams to ensure that Lightspeed is indeed fostering the workplace culture that they are actively promoting.

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Lightspeed Response
6y
It’s disconcerting to read that we weren’t able to provide you with a more positive experience. This is truly not what we intend for our employees and we take it to heart as our leadership is constantly focused on caring for and improving the experience of our employees. If that didn’t happen for you, we’re truly sorry, and we appreciate your advice to always focus on our employees and our culture, as there’s nothing we value more. There is a lot of feedback to take in here, and we’ll review in depth. If you’d like to share further, we encourage open dialogue, so please feel free to reach out to HR.
5.0
Jul 8, 2018
Recommend
CEO approval
Business Outlook

Pros

-DREAM TEAMS EVERYWHERE (seriously all the departments have such strong/ supportive/ inspiring teams). -Excellent onboarding and communication with management. Although the company is large, management tries to really get to know you on a more personal level. -Amazing growth opportunities, the company really wants to see you succeed and I like that they promote from within. -There are always snacks, bagels, and coffee! -Great work location and the castle (yes I said castle) is such a great work environment.

Cons

People say that work/ life balance is difficult but I really do not agree with that. A lot of other corporate jobs require you to work on weekends (take calls, write emails, constantly receiving updates), and this is not the case here. Pretty fair work hours if you ask me!

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Lightspeed Response
7y
What a spectacular review – you certainly made our day! We try hard to make Lightspeed an unforgettable experience. We’re so glad that you feel positive about our people, growth, and benefits. Nothing makes us happier than to know that our people are excited and motivated to come to work every day – thank you!
2.0
Nov 5, 2017

Looks great from the outside, pretty much sucks on the inside

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits You're not stuck to your desk and can work on the sofas, in the kitchen, etc. Young, fast-paced environment If you become friendly with the higher management, you can get promoted easily, even if you're not particularly good at your job

Cons

Toxic culture. Lots of backstabbing and very cliquey Very poor management that spends most of their time in pointless meetings and shows little interest in employees, helping them advance,, etc Little recognition for hard, good work Favoritism Pretentious Overtime is encouraged, sometimes forced. No extra compensation. Unrealistic targets

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Lightspeed Response
8y
I’m sorry to hear about your negative experience at Lightspeed. While some of the cons are surprising, we do recognize that there’s always room for improvement. As you know, we operate in a fast-paced environment which can undoubtedly cause some frustration. We work hard and reward people in different ways, whether that’s with uncapped commissions and/or extra incentives. We’ve always promoted based on merit alone. We understand the importance of illuminating career paths and development opportunities, and this is something we’re focusing heavily on over the next several months.
Viewing 37 - 39 of 1,070 Reviews

Glassdoor has 1,206 Lightspeed reviews submitted anonymously by Lightspeed employees. Read employee reviews and ratings on Glassdoor to decide if Lightspeed is right for you.