Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 632 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 580 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 538 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 521 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 364 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 473 reviews)); "Bad managers are very bad" ((in 253 reviews)); "Lack of company vision and poor leadership" ((in 104 reviews)); "• Blatant Favoritism within the office" ((in 64 reviews)); "No career opportunities in Zagreb" ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Nov 28, 2024

Good

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Friendly colleagues, good benefits and work life balance

Cons

While there are growth opportunities in certain departments, others, like customer service may face slower career progression.

Booking.com Response

Thank you for looking back on your time at Booking.com. We are pleased to hear that you appreciated the work-life balance, the benefits offered and working with your colleagues. At the same time, your feedback regarding career growth opportunities or promotions is appreciated as well. Please know that we have taken several steps in promoting employee development and revamping our training and development practices to offer more promotions and career growth opportunities within the company. We wish you all the best with your future career endeavors. The Booking.com team

4.0

Nov 17, 2024

Great company to work, especially for starters.

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Great company that cares the development of each employee.

Cons

Employee turnover so high, it can be overwhelming tie to time.

Booking.com Response

Hi, thank you for your feedback. We are happy to hear that you value the = commitment to development at Booking.com. We understand that turnover can be challenging, and we encourage you to share any suggestions with HR or your manager on how we can better support employees during transitions. The Booking.com team

3.0

Oct 7, 2024

Wasn’t bad

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They provided free lunches and training

Cons

They fired everyone and shut down the office

Booking.com Response

Thank you for your feedback. We are glad to hear that you appreciated the free lunches and training opportunities. We understand how difficult the decision to close the office was and regret the impact this had. Please know that we value the contributions of all employees, and such decisions are never taken lightly. Thank you for sharing your thoughts. The Booking.com team

Viewing 121 - 123 of 7,592 Reviews

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