Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 632 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 580 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 538 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 521 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 364 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 473 reviews)); "Bad managers are very bad" ((in 253 reviews)); "Lack of company vision and poor leadership" ((in 104 reviews)); "• Blatant Favoritism within the office" ((in 64 reviews)); "No career opportunities in Zagreb" ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Jan 10, 2025

Great place to work

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

good benefits, good salary, nice colleagues

Cons

not many development opportunities especially in local offices

4.0

Dec 12, 2024

Enjoyed it

Account executive

Recommend

CEO approval

Business Outlook

Pros

Competitive Salary, nice office, cool team

Cons

Better benefits and possibility to work remotely

Booking.com Response

Hi, thank you for reflecting on your time at the company. We are glad to hear that you enjoyed working with your colleagues and appreciated the office as well as your salary. Your feedback is also appreciated. Thanks again for sharing your experience with us. Wishing you all the best with your future career endeavors. The Booking.com team

5.0

Nov 29, 2024

Great Team and Supportive Culture at Booking.com!

Account executive

Recommend

CEO approval

Business Outlook

Pros

I’ve been working at Booking.com for a while now, and I’m consistently impressed by the positive, inclusive work environment. The company truly values collaboration and teamwork, which makes coming to the office every day a pleasure. My colleagues are not only skilled professionals but also genuinely supportive and friendly, creating a workplace where everyone’s ideas are heard, and everyone is encouraged to succeed.The work-life balance is great too. Booking.com recognizes the importance of flexibility, which has made it easier to manage both personal and professional commitments. Plus, the office environment itself is modern, comfortable, and equipped with everything we need to work efficiently.

Cons

While the company is large and operates at scale, certain projects or tasks can get bogged down in bureaucracy or unclear procedures, which can slow things down. Improving efficiency in these areas would help to streamline workflows and reduce frustration.

Booking.com Response

Hi, thank you for taking the time to share your experience at Booking.com so far. We are pleased to hear that you are having such a positive experience and that the workplace environment, teamwork, working with your colleagues, work-life balance, flexibility, and the office have all contributed towards your overall positive sentiment. Your feedback regarding slow progression and efficiency is highly appreciated and noted. We do believe that teamwork and succeeding together are an essential value at the company. While this may sometimes lead to slowing down progress, we value the diverse perspective of our teams. Thanks for being part of our journey, and we wish you continued success. The Booking.com team

Viewing 118 - 120 of 7,592 Reviews

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