Booking.com reviews

The work is very boring; answering phone calls and emails all day. You don't follow a case; instead, once the email or phone call from the customer is replied to it goes back into the system until the customer writes back again and it gets randomly assigned to whichever agent is available. You don't really bond with the customer; it's all about keeping a high productivity level. High targets (when i left the target was to handle 9 cases per hour). They work with a very advanced system so little creativity is required from the agents to be able to do their work. One word: Drone.

Bonus Scheme not Transparent at all. 1 hour Break + a 7.5 hours journey. However, you can have 45 minutes break on the first 2 hours and the 6 hours taking call after call with a 15 minute break is not sane.