Pros
I was working in the customer service department in Shanghai for x months before i quit. The people are wonderful. Very kind, helpful and with interesting backgrounds.
Cons
The work is very boring; answering phone calls and emails all day. You don't follow a case; instead, once the email or phone call from the customer is replied to it goes back into the system until the customer writes back again and it gets randomly assigned to whichever agent is available. You don't really bond with the customer; it's all about keeping a high productivity level. High targets (when i left the target was to handle 9 cases per hour). They work with a very advanced system so little creativity is required from the agents to be able to do their work. One word: Drone.
