Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (726) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 642 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 579 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 527 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 524 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 347 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 491 reviews)); "Bad managers are very bad" ((in 254 reviews)); "Lack of company vision and poor leadership" ((in 107 reviews)); "No career progression at all" ((in 71 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 66 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Feb 21, 2015

Innovative company, but inexperienced managers

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Training opportunities in other offices, company party in Amsterdam, open concept work environment, innovative company

Cons

Young, inexperienced managers, not many opportunities for growth in local offices, talent is not recognized/valued, those who get promoted are often the most incompetent employees, job becomes repetitive, quantity vs. quality, company always trying to reinvent the wheel, decisions are sometimes made without fully considering the impact on local offices

5.0

Feb 19, 2015

Clearly stated values and great alignment

Human resources

Recommend

CEO approval

Business Outlook

Pros

This is an outstanding organization and the best company/position I have ever had. I, along with so many others here, appreciate the work environment, the relationships with peers, the collaboration and openness, the clear objectives and measurable outcomes. This is truly a wonderful place to be!

Cons

Be ready to work, contribute, be proactive and serve our customers if you want to be successful here. We lay it out on the table, the expectations and the balance between employee satisfaction and serving our customers. If you are not ready to give and receive feedback, this is probably not the right environment for you. We are all part of the team and contribute equally to our amazing success and growth.

1.0

Feb 18, 2015

Have been working with the company for almost a year as an Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good name to have on the resume.

Cons

Very low salaries compared to the work we do on a daily basis; No work / life balance for an AM. Our word doesn't count, not enough days off compared to workload and salary it is just taking advantage of people without caring about their well being. Very incompetent management, no transparency and again the salary because it's shocking for a big company like that to have so little care for the employees. All they care about is expending and making more $$$$

Viewing 7309 - 7311 of 7,594 Reviews

Jobs at Booking.com

Account Manager - Berlin

Berlin

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Account Manager - Frankfurt

Frankfurt am Main

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Account Manager - Hamburg

Hamburg

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Localisation Lead - Bulgarian, Estonian, Latvian & Lithuanian

Berlin

View job