I could make a very long list in the 7 years I worked for booking.com in the UK.
The CSM level management were never responsible for the failures within the site and when asked to show their management scores and how the Team Leaders felt about their management skills, these were never shown.
Failures due to their poor management and interpersonel skills resulted in a lot of bad decisions and minimal support to their staff.
Many members of staff go off with stress and depression and are harassed to come back to work and made to feel like they have to justify why they are off.
They are then not given support and guidance that they need, but branded and tainted as ones to watch.
If you dare to disagree with decisions or procedures, you will not go far and you will be on the list of trouble makers.
The comapny has got too big too quick and you are not a person anymore like when they started out. You are just another person in a seat and no discretion is given in any scenario.
HR are a mess if you could actually get hold of anyone and when you did they would take forever to get back to you.
New systems put in place failed which resulted in Holiday errors and loosing booked days off.
Pressure put on agents and TLs is unacceptable and changing the procedures when it suits them when they want to fast track agents.
