Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

79% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 639 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 584 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 528 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 516 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 346 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 476 reviews)); "Bad managers are very bad" ((in 258 reviews)); "Lack of company vision and poor leadership" ((in 103 reviews)); "No career opportunities in Zagreb" ((in 64 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 64 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

Booking.com reviews

4.0

79% would recommend to a friend

(7,605 total reviews)

Glenn Fogel

69% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,605 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews

5.0

Oct 24, 2024

Good work environment

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Lots of support and training available

Cons

Maybe more support for working up in company

5.0

Oct 24, 2024

The best company I've ever worked for

Global communications manager

Recommend

CEO approval

Business Outlook

Pros

Meaningful work, incredible team and colleagues, a company that really cares about its employees (work/life balance, great benefits, amazing office), a product that people love, open lines of communication, great tech.

Cons

Sometimes an overwhelming amount of systems/processes that lead to inefficiency/confusion

Booking.com Response

1y

Thank you for taking the time to write a few words about your 9 years as a Global Communications Manager, it’s greatly appreciated. It’s great to hear that you can reflect on your time favorably, and that it has been a rewarding and educational experience so far. Your review is a testament that we’re on the right track and should continue going down the road we are currently on. We’re always interested in ways to improve, however, and do appreciate the feedback you’ve provided us with. Thanks again, and we wish you continued success. The Booking.com team

1.0

Oct 23, 2024

Bad experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The employees were nice and friendly

Cons

The HR practices and strategies, especially during Covid 19, made everyone redundant. which caused utter disengagement of employees, they were aware that everyone was losing their jobs, and they still had to work, it became a totally toxic work culture, stressful workplace, Impaired employee well-being

Booking.com Response

1y

Thank you for sharing a few words about your Booking.com experience. It’s unfortunate that your experience with the management hasn’t been to our standards. We’re constantly improving our management training to help our managers understand how they can better develop and communicate with their teams, as well as improve the work experience of employees overall. We greatly appreciate your input: Thanks again, and we wish you all the best with your future endeavors. The Booking.com Team

Viewing 610 - 612 of 7,605 Reviews

Jobs at Booking.com

Account Manager - Berlin

Berlin

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Account Manager - Frankfurt

Frankfurt am Main

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Account Manager - Hamburg

Hamburg

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Localisation Lead - Bulgarian, Estonian, Latvian & Lithuanian

Berlin

View job

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